Champion and coordinate the enterprise KM program, communicating its value and impact to all stakeholdersEstablish and maintain content standards, workflows, and feedback mechanisms for knowledge creation, maintenance, governance, and disseminationMonitor and maintain overall content health, using checklists and metrics to assess adherence to standards, article reuse, customer ratings, and domain relevanceDevelop and execute communication plans to secure buy-in, explain program purpose, and celebrate progress across all stakeholder groupsUse analytics and feedback to optimize KM practices, technology, and user experienceAssess and recommend AI KM technology solutions to enhance knowledge capture, search, and delivery for customers and Customer Innovation Technical Service teamRequirementsBachelor's degree in Information Science, Business, or related field; Master's preferred10+ years' experience in Knowledge Management, Digital Transformation, or related disciplinesProven experience leading KM programs in a complex, global organizationStrong understanding of KM frameworks, governance, and technology platforms (including AI/ML)Excellent communication,



stakeholder management, and change leadership skillsExperience with content standards, quality assurance, and continuous improvement methodologiesCore CompetenciesDemonstrates expertise in Knowledge Management frameworks, governance, and technology platforms, with a strong focus on stakeholder communication and change leadership. Proven ability to lead KM programs and optimize practices through analytics and feedback in a complex, general environment.Highest-signal resume keywordsKnowledge ManagementDigital TransformationAI/ML Technology SolutionsStakeholder ManagementChange LeadershipATS Optimization KeywordsHard SkillsContent StandardsQuality AssuranceContinuous Improvement MethodologiesKnowledge GovernanceMetrics AssessmentSoft SkillsExcellent CommunicationChange LeadershipIndustry KeywordsEnterprise KM ProgramContent Health MonitoringFeedback MechanismsKnowledge CaptureCustomer InnovationTools & TechnologiesKnowledge Management PlatformsAnalytics Tools#J-18808-Ljbffr

📌 Manager, Enterprise Knowledge Management (Jalisco)
🏢 Jobtailor
📍 Jalisco