Customer Support & Service management ( CSSM )Job detailsGeneral informationEntitySafran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading general or European positions in its markets.Safran was ranked second in the Aerospace & Defense sector in TIME magazine's "World's Best Companies 2025" ranking.Join Safran Aerosystems: an international leader in aviation safety, fluid management and fuel systems. Our strength? Innovating to enhance flight safety (oxygen systems, evacuation systems, flotation systems) and driving the transition toward decarbonized aviation through sustainable fuels. 6,200 employees, operations in 7 countries, and one shared objective: a safer sky.Reference number2026-172015DomainPrograms / Customer RelationsJob field / Job profileCustomer services and support - Customer support & services management (CSSM)Job titleCustomer Support & Service management ( CSSM )Employment typePermanentProfessional categoryAdministrative staffPart time / Full timeFull-timeJob descriptionMake offers related to Services activitiesManage the end customer relationship on support and service contract aspects (if applicable)Ensure the customer satisfactionRespond to customer requests in terms of services and supportMonitor and Ensure the profitability of the customer account and the economic performance of the contractsCoordinate the support and Customer services team (Front & Back Office) with regards to the Contracts as to ensure compliance with the contract terms and applicable rulesBut what else? (advantages, specificities, etc.)Ensure the Sales Process with operators:Managing to S0 / S2 for new business to end usersPerforming the negotiation of the support contract / PSAPromote the image and services of SafranProvide Inputs to S&OP; & MTPOrganize Performance review with the CustomersManage customer tickets on portal (when needed, create the ticket and assign it)Candidate skills & requirementsjob Knowledge:Process improvement and lean six sigma toolsSAP proficiencyMicrosoft ExcelLeadership skills/Management skills/Personal skillsExcellent communicationAdvanced time management and analytical skillsProfessional knowledge, project management and ability to influence othersFlexibility, Determination and Persistence.Critical thinking and challenge the status quoEager and Willing to Add to Their Knowledge Base and SkillsJob locationNorth America, Mexico, Baja CaliforniaCity (-ies)Ave. Sierra San Agustín #2498 Col. El Porvenir CP 21185 MexicaliApplicant criteriaMinimum education level achievedBachelor's DegreeMinimum experience level requiredMore than 3 yearsAdditional Languages preferredEnglish (Fluent)#J-18808-Ljbffr

📌 Customer Support & Service Management (Mexicali)
🏢 Safran Group
📍 Mexicali