Account Project Manager (Enterprise)

Responsibilities

- Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s);

- Review client concerns and seek to improve all aspects of the client experience with the company;

- Constantly promote the value of the InEvent platform and upselling through customer/client experience;

- Grow and expand clients platform usage within their organization;

- Suggest optimization of existing processes within all Customer Success initiatives;

- Mentor and coach Customer Success trainers when collaborating on the biggest Enterprise accounts from your portfolio.

Qualifications & Requirements

- 3 - 5 years of experience in Customer Success, Account Management or Account Development position is a must;

- Experience in client retention and continuous usage of the solution/service;





- Exceptional ability to communicate and foster positive business relationships;

- Technical skills is a must;

- Accountability and personal organization are essential;

- Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed;

- Experience using CRM systems (e.g., Pipedrive, HubSpot, or similar) and SSO is a plus.

- Ability to travel internationally as needed, including short-term business trips to the United States; must be able to obtain and maintain required travel documentation (e.g., visas)

PERKS:

- Health Insurance

- Paid Time Off (PTO)

- Language Learning Programs

- Birthday Gift and Work Anniversary Gifts

- Birthday Off

CONTRACT: This is a Permanent, Full-time position (40h per week), on an Independent Contractor status.

Required Skill Profession

Business Operations Specialists

📌 Account Project Manager (Ciudad de México)
🏢 Inevent
📍 Ciudad de México