Define and own the end-to-end Service Now architecture across all modules and integrations. Develop and maintain a multi-year platform roadmap aligned to ITSM maturity, automation goals, and business priorities. Lead the transition from initial implementation to a governed, scalable platform operating model. Design end-to-end Service Now solutions, architecture designs, workflow automation, data models, CMDB structures, and integration patterns. Establish and enforce Service Now governance, standards, architectural guardrails, development standards, integration frameworks, and data/CMDB governance models. Lead architecture review processes and ensure compliance with enterprise architecture, security, and regulatory requirements. Lead post-go-live stabilization and implement the governance model. Define architecture for SLA-driven ITSM processes, Incident, Problem, Change, and Major Incident improvements. Establish a structured Service Now delivery and support operating model. Identify and remediate platform inefficiencies, technical debt, and process gaps. Drive workflow automation and process optimization initiatives. Define reusable patterns to increase automation and reduce manual effort. Enable self-service, knowledge-driven support, and proactive problem management. Define and lead integration strategy between Service Now and enterprise systems. Drive integration expansion across HR systems, identity, and endpoint management tools. Collaborate with enterprise architecture, infrastructure, security, and data teams. Provide technical leadership to developers, administrators, and platform teams. Mentor team members and review and approve solution designs and technical implementations. Oversee architecture across requirements,



design, build, deploy, and optimize lifecycle stages. Support large-scale implementations, upgrades, and platform changes. Define release management, upgrade, and regression strategies. Act as a trusted advisor to IT leadership and business stakeholders. Facilitate architecture workshops and translate technical decisions into business impact. Requirements 10+ years of IT experience, with 12+ years on the Service Now platform. Proven experience designing and implementing enterprise-scale Service Now solutions. Prior experience as a Senior Developer, Lead Engineer, or Architect. Deep expertise in Service Now platform architecture and data model. ITSM expertise required; experience with ITOM, HRSD, CSM, and GRC preferred. Strong experience with REST and SOAP API integration design. Strong experience with workflow automation and process design. Strong experience with CMDB and data architecture. Strong understanding of platform scalability and performance. Strong understanding of security architecture and access controls. Strong understanding of upgrade and release management. Strong leadership and decision-making capability. Excellent communication across technical and executive audiences. Ability to influence stakeholders and drive alignment. Strategic mindset with strong problem-solving ability.



Ability to balance short-term delivery with long-term platform integrity. Significant experience in cloud software development, including designing, developing, and debugging scalable solutions. Experience leading scrum teams or software architecture development. Solid understanding of software development fundamentals. Experience with Git, continuous integration, and automated testing frameworks. Significant working knowledge of Share Point, Jira, Rally, and Clarity PPM. Experience working in a Dev Ops model. Passion for new technologies and innovation. Core Competencies

Demonstrates extensive expertise in Service Now architecture, including end-to-end solution design, workflow automation, and data governance. Proven ability to lead large-scale implementations and mentor teams while ensuring compliance with enterprise architecture and security standards.

Highest-signal resume keywords Service Now Architecture ITSM Expertise REST and SOAP API Integration Workflow Automation Cloud Software Development ATS Optimization Keywords Hard Skills Service Now Solutions Design Data Model Architecture CMDB Management Integration Patterns Release Management Security Architecture Process Optimization Technical Leadership Scalability and Performance Problem Management Soft Skills Excellent Communication Leadership Capability Strategic Mindset Problem-Solving Ability Stakeholder Influence Industry Keywords ITSM ITOM HRSD CSM GRC Dev Ops Governance Standards Architecture Review Technical Debt Platform Roadmap Tools & Technologies Git Continuous Integration Automated Testing Frameworks Share Point Jira Rally Clarity PPM #J-18808-Ljbffr

📌 Enterprise architect (San Luis Potosí)
🏢 Jobtailor
📍 San Luis Potosí