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Apply Python Application Support!
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. - Minimum 5 years of experience in Application Support or Production Support for Python-based applications. - Strong knowledge of Python, SQL, Linux/Unix, REST APIs, and scripting. - Experience supporting applications hosted in cloud environments (AWS, Azure, or GCP is a plus). - Hands-on experience with ITSM platforms, preferably Service Now. - Solid understanding of Incident Management, Problem Management, and ITIL best practices. - Experience using application monitoring, logging, and observability tools (Splunk, Dynatrace, App Dynamics, Grafana, ELK, or similar). - Ability to analyze application logs, identify root causes, and troubleshoot production issues efficiently. - Experience participating in continuous improvement initiatives and operational process optimization. - Strong analytical, customer service, communication, and stakeholder management skills. - Ability to prioritize multiple tasks and work effectively in fast-paced, production-critical environments. - Experience in the insurance or financial services industry is a plus.



- Advanced English with excellent verbal and written communication skills. - Intermediate English proficiency.
Essential Duties and Responsibilities:
- Provide technical support for Python-based applications in production environments, ensuring high availability, stability, and performance. - Investigate, troubleshoot, and resolve application incidents and production issues while meeting established SLAs. - Perform Root Cause Analysis (RCA) and implement corrective and preventive actions to reduce recurring incidents. - Monitor application health and performance using monitoring and logging tools. - Collaborate with Development, Dev Ops, Infrastructure, Database, and Cloud teams to resolve complex technical issues. - Support application deployments, maintenance activities, and production releases to ensure service continuity. - Document support procedures, known issues, and technical solutions to maintain an accurate knowledge base. - Track and report incidents, problems, trends, and operational metrics using ITSM tools such as Service Now. - Participate in Problem Management and Continuous Improvement initiatives to enhance application reliability and operational efficiency. - Communicate effectively with business users, stakeholders, and technical teams, providing timely updates on incident status and resolutions
What’s in for you?

📌 Python application support (Guadalajara)
🏢 Stefanini LATAM
📍 Guadalajara