We're Hiring: Onsite Deskside Support Engineer (L1/L2)
Are you passionate about delivering exceptional IT support and solving technical challenges? We're looking for a skilled
Onsite Deskside Support Engineer (L1/L2)
to join our team and provide high-quality end-user support in a corporate environment. Key Responsibilities Provide end-to-end technical support for desktops, laptops, and end-user devices. Troubleshoot hardware, software, network connectivity, and operating system issues. Perform
IMAC
(Install, Move, Add, Change) and break/fix activities. Manage the desktop lifecycle, including OS imaging, device configuration, patching, and hardware replacements. Utilize
SCCM, Microsoft Intune, and Service Now
for device management, asset tracking, ticket resolution, and remote support. Install, configure, and update approved software while ensuring compliance with IT security policies. Deliver deskside and remote support for
Microsoft Windows, Microsoft Office, Outlook, VPN
,



and other enterprise applications. Support printers, scanners, and peripheral devices. Assist with
Active Directory
user administration and provide Smart Hands support. Deliver VIP/executive support and act as the primary onsite contact during critical incidents. Maintain accurate documentation, hardware inventory, and knowledge base articles. Support Windows environments, mobile devices, and basic mac OS troubleshooting. Follow
ITIL
best practices for Incident, Problem, and Service Request Management. ✅ Preferred Skills Strong knowledge of Windows desktop environments. Hands-on experience with
SCCM, Intune, Service Now, Active Directory, Microsoft 365, Outlook, and VPN technologies
. Excellent troubleshooting, communication, and customer service skills. Experience supporting enterprise IT environments and end users. Role:

📌 Erc imac break fix & euc l1 ciudad de mexico (Nezahualcóyotl)
🏢 Sharp Brains Solutions
📍 Nezahualcóyotl