We're Hiring: Team Leader (BPO) | C1 English Required On-site Position Location: Solvo General Are you a passionate leader with a proven track record in BPO operations? Do you thrive in fast-paced environments, enjoy developing high-performing teams, and have strong client-facing skills? If so, we'd love to hear from you! What You'll Do ✅ Lead, coach, and motivate a team to achieve operational excellence and exceed performance goals. ✅ Monitor and drive KPIs, SLAs, productivity, quality, and customer satisfaction metrics. ✅ Manage performance, attendance, and productivity while fostering a positive team culture. ✅ Handle escalations and ensure exceptional service delivery. ✅ Analyze operational data and implement continuous improvement initiatives. ✅ Serve as the primary operational point of contact for clients and stakeholders. ✅ Deliver coaching, feedback,



and development plans to strengthen team performance. What We're Looking For Minimum 1 year of experience as a Team Leader or Supervisor in a BPO environment. C1 English level required (spoken and written). Strong leadership, coaching, and people management skills. Experience managing KPIs, SLAs, performance metrics, and reporting. Advanced communication and problem-solving abilities. Data-driven mindset with strong analytical skills. Ability to work in a fast-paced, results-oriented environment. Ready to take the next step in your leadership career? Apply now and become part of the Solvo family! Hiring TeamLeader BPOJobs SupervisorJobs OperationsLeadership CustomerService EnglishJobs SolvoGlobal NowHiring

📌 Team Leader Call Center (Yucatán)
🏢 SOLVO GLOBAL
📍 Yucatán