Job SummaryLooking for a role that challenges you while making an impact on products people use every day?
IFF is a integral leader in flavors, fragrances, food ingredients and health & biosciences.
We deliver sustainable innovations that elevate everyday products.
Health & Biosciences: Channeling our passion for nature and bioscience into sustainable, life-enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets.
The role is based in Polanco, Mexico City (hybrid role).
Be part of a collaborative, strategic, customer-focused team where together we can achieve greatness and make a real impact.
Your potential is our inspiration.Where You'll Make a DifferenceReceive and process customer orders, ensuring accuracy, completeness, and timely executionManage customer inquiries and complaints, providing effective and professional resolutionsMaintain ongoing relationships with assigned customers and internal sales teamsAct as a key communication bridge between customers, sales, and operationsMonitor order status and proactively address potential issues or delaysApply knowledge of product portfolio, availability, and logistics constraints to support decision-makingEnsure compliance with internal processes, service levels, and customer expectationsSupport continuous improvement initiatives to enhance service efficiency and customer satisfactionWhat Makes You the Right FitPrevious experience in Customer Service,



Order Management or Supply Chain rolesStrong communication skills with the ability to manage internal and external stakeholdersHigh level of attention to detail and problem-solving capabilitiesAbility to prioritize tasks and manage multiple requests simultaneouslyCustomer-oriented mindset with strong interpersonal skillsAnalytical thinking and sound judgment in handling complex situationsProficiency in ERP systems (e.G., SAP) and Microsoft Office toolsHow Would You Stand OutExperience working in a multinational or shared service environmentKnowledge of flavors, fragrances, food ingredients, or related industriesFamiliarity with order-to-cash processesAdvanced Excel or data analysis skillsWhy Choose Us?
Be part of a global leader in taste, scent and nutritionWork in a collaborative and multicultural environmentOpportunities for professional development and growthInclusive workplace where diversity is valued and respectedWe value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status.
We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.Visit IFF.Com/careers/workplace-diversity-and-inclusion to learn moreAt IFF, we make joy through science, creativity and heart.
As the global leader in flavors, fragrances, food ingredients, health and biosciences, we deliver groundbreaking, sustainable innovations that elevate everyday products – advancing wellness, delighting the senses and enhancing the human experience.
We value an inclusive, creative workplace where all individuals can thrive and do their best work.
We consider all qualified candidates equally and based on merit, without regard to religion, ethnicity, national origin, race, age, veteran status, gender identity or expression, sexual orientation or disability.
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📌 Senior Customer Service Representative (Xico)
🏢 International Flavors &Amp; Fragrances
📍 Xico