Novartis México is seeking a Program Management Supervisor to support the day-to-day operations of the NPS Care Navigators team, ensuring KPIs and SLAs are met.
You will coach agents, manage escalations, and optimize patient support processes across multiple channels.The role requires 3+ years in patient services or healthcare, and leadership experience.
Collaboration with cross‐functional teams and continuous optimization of workflows are key aspects of this position.
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📌 Care Navigator Program Lead – Operations & Performance (Xico)
🏢 Novartis México
📍 Xico
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