The main objective of the Material Customer Service is to provide customer support to a set list of customer accounts.
Has three main focus areas:- Maintenance and understanding of customer demands- Managing customer shipments- Managing communication around areas that impact demand and/or shipmentsYour Responsibilities:- Daily maintenance of demand forecasts and purchase orders into BPCS, ensuring adherence to order acceptance policies- Analyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externally- Managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customers- Working with Production, Shipping, Materials and other departments to respond to customer inquiries or issues in a timely manner- Developing inventory,



production and delivery plans for the customer- Serving as the "voice of the customer" and ensuring that our organization understands customer business requirements and expectations- Assisting in new part introduction projects, ensuring that all necessary demand, production and inventory plans are in place to ensure a successful launch- Anticipating customers' needs in order to ensure maximum customer satisfaction- Ensures ownership and business continuity for account coverageQualifications, knowledge and skills:- Bachelor's degree is preferred- Advanced or fluent English – emails and some conference calls in English- Excellent written and spoken communication skills in Spanish- Detail oriented with the ability to multi-task and set priorities- Strong desire and ability to serve customers and solve problems- Must be able to work well independently and escalate appropriately- Strong analytical skills including use of Excel, including Pivot tables, waterfall analysis- Strong knowledge of customer facing ECI processes

📌 Customer Service (Materials) (Xico)
🏢 Electrical Components International
📍 Xico