About AI RudderAI Rudder is a conversational AI company on a mission to transform how businesses communicate with their customers — across voice and digital channels that feel genuinely human.Founded in **** and headquartered in Singapore, we're building technologies that bridge languages, enhance understanding, and enable meaningful human–machine communication at scale.Today, we serve 500+ enterprise clients globally, processing 50 million calls daily and having delivered more than 8 billion calls to date.Most recently, we have raised $50M in a Series B fundraising from leading global investors including Tiger Global, Peak XV Partners, and Cathay Innovation.How We WorkAI-first: AI isn't a tool we reach for.
It's the default we start from.
Every team, every workflow: AI-first.Integral Collaboration: We operate globally and work as one team.
Distance is a logistics problem, not a cultural one.
We build the habits that make distributed teams actually work.Communication Principle: Simple, Trust, Transparent.
We remove unnecessary complexity so people can focus on what matters most.What We OfferLearning & Development: Continuous learning through real projects, knowledge-sharing sessions, mentorship, and cross-functional collaboration.Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.Meaningful Impact: Build AI solutions that create real value for businesses around the world.Ownership & Autonomy:



Freedom to take initiative and drive outcomes.Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration.AI Rudder is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.SUBMIT YOUR RESUME IN CN & ENG主要职责:全面负责墨西哥客户的客户成功工作,包括客户关系、产品采用、满意度、续约及扩容。
管理Voice AI和AI Contact Center项目从需求分析、方案设计、测试上线到规模化运营的全过程。
与客户业务、运营、IT、数据、安全及管理层建立有效沟通机制,协调解决项目问题和重大风险。
深入理解客户业务目标,通过接通率、转化率、自动化率、成本节约等指标衡量和提升项目价值。
与销售团队合作,识别现有客户的新场景、业务量增长及产品扩展机会,推动收入增长。
将客户需求和市场反馈准确传递给中国的产品及研发团队,推动产品优化、本地化和技术问题解决。
招聘、培养和管理墨西哥本地CSM及项目交付团队,建立标准化的项目管理和客户成功体系。




代表AI Rudder参加重要客户会议、高层业务回顾和行业活动,提升公司在墨西哥及拉美市场的专业影响力。
任职要求:本科及以上学历,计算机、通信、信息技术、工程、商科或相关专业优先。
中文、英文和西班牙语均达到专业工作水平。
至少5年ICT、企业软件、SaaS、云计算、Contact Center或数字化解决方案相关经验。
具有技术方案、售前咨询、解决方案顾问、技术客户成功或项目交付经验;有团队管理经验者优先。
具备优秀的项目管理能力,有独立管理复杂、多部门、大型企业软件项目的成功经验。
熟悉拉美市场,尤其是墨西哥及西语国家的商业环境、客户特点和企业决策流程。
中文和英文必须达到专业工作水平:中文用于与产品研发团队沟通,英文用于团队管理、高层客户会议和行业活动;具备商务西班牙语能力者重点优先。
具备Voice AI、Conversational AI、Call Center、BPO、银行或电信行业软件项目经验者优先。
对AI、LLM及智能体技术有持续的研究热情,具备良好的学习能力、数据意识、客户导向和跨文化沟通能力。
优先考虑:管理过Customer Success、售前或项目交付团队。
熟悉API、CRM、SIP、呼叫中心平台或催收系统集成。
具有大型银行、金融科技或电信运营商客户经验。
具有PMP、Scrum、Agile或相关项目管理认证。

📌 Csm Director (Xico)
🏢 AI Rudder
📍 Xico