At
Patrianna
, we are passionate about delivering
world-class gaming experiences
to millions of players around the globe.
As a dynamic, international team, we embrace a
collaborative remote-working culture
that prioritises
innovation and excellence
in everything we do.
Our commitment to
customer engagement and satisfaction
drives us to create meaningful connections with our users, ensuring they enjoy a seamless and rewarding experience on our platform.
If you're eager to make an impact in a
fast-paced, forward-thinking company
that is shaping the future of the gaming industry, we would love to hear from you!
Role Overview
We are looking for a
Customer Engagement Specialist
to proactively connect with potential customers, guide them through the onboarding process, and ensure a smooth transition onto our platform.
This role requires a customer-centric approach, excellent communication skills, and a proactive attitude toward converting inquiries into active, engaged users.
Key Responsibilities
Proactive Outreach:
Initiate outbound communications with customers who have shown interest in our products and services.
Customer Conversion:
Convert potential customers into active members by providing a
positive and seamless customer experience
, addressing concerns, and guiding them through the onboarding process.
Product Knowledge:
Develop and maintain a
deep understanding
of our company's offerings to effectively convey their value, benefits, and unique features.
Multi-Channel Engagement:
Utilise
live chat, emails, and follow-up communications




to ensure customer satisfaction, foster engagement, and encourage long-term retention.
Cross-Team Collaboration:
Work closely with the
Customer Service, CRM, Operations, and Marketing teams
to share insights and improve customer conversion and engagement strategies.
What We're Looking For
Education:
Bachelor's degree required.
Experience:
Minimum
2 years
in an outbound sales and customer service role.
Prior experience in the
iGaming/online casino
is essential.
At least
6 months of voice/phone call center experience
handling US-based accounts.
At least
6 months of experience providing email and chat support
for US-based accounts.
Skills & Competencies:
Excellent
written and verbal communication skills
with professional email and chat etiquette.
Passion for
customer satisfaction and delivering top-tier support
.
Strong technical aptitude and proficiency in using
customer-facing software
.
Familiarity with
CRM platforms
is a plus but not essential.
Why Join Patrianna?
Be part of an
innovative, international team
dedicated to delivering
best-in-class gaming experiences
.
Enjoy a
collaborative, remote-friendly work environment
that values creativity and professional growth.
Work in a
fast-growing, forward-thinking industry
with exciting career development opportunities.
Competitive salary and
performance-based incentives
.
If you're ready to join a
high-energy team in the gaming industry
and make a real impact on customer engagement, we'd love to hear from you!
#J-*****-Ljbffr

📌 Customer Engagement Specialist (Outbound Sales & Support) (Xico)
🏢 Patrianna
📍 Xico