Job duties and responsibilitiesCollection, analysis and change recommendations of configuration informationCollection and analysis of customer network informationCollection and analysis of packet trace informationRecommend actions based on analysisCustomer education, deliver knowledge transfer like webinar or workshopsSoftware recommendation, conduct bug scrubs reportsUpgrade testing, on a lab environment perform test to upgrade customer devices and provide a reportDevelop best practice deployment and troubleshooting methodology documentationFollow up technical cases and manage the right expectation until the closure of the casesConduct weekly status conference calls with customers to report status of open issues and projectsConduct quarterly reports for your managed accountsWork closely and provide direct technical email and phone support to our customers in the LATAM RegionAnalysis of support request, completion of requests for information and documentationWill exercise independent judgment in methods, techniques and evaluation criteria for obtaining resultsJob SkillsMinimum of five years relevant professional experience preferably in the network industryStrong network security and routing experiencesExceptional customer service orientation and strong communications skillsAsset to have CCNA, CCNP, CCIE, and/or CISSP certificationsProficient with MS Word, PowerPoint, and ExcelScripting and Windows server app experienceWilling to travelAdvanced English level#J-*****-Ljbffr

📌 Technical Account Mgr (Santiago de Querétaro)
🏢 Fortinet
📍 Santiago de Querétaro