OverviewEmpowering the people that make integral commerce happen.About CargoSprintCargoSprint is made up of a world-class team of highly motivated individuals who are passionate about transforming the cargo industry.
We have developed cutting‐edge digital solutions that streamline cargo operations, enhance efficiency, and improve the overall experience for everyone involved.
Our workplace fosters innovation, collaboration, and the drive to solve industry challenges.CargoSprint is dedicated to delivering game‐changing solutions that connect the cargo industry like never before, and we are looking for driven, enthusiastic people who share our vision of innovation and excellence.About YouYou are passionate about the role and thrive on solving complex problems with a talented team of colleagues who both challenge and support you.
You believe in lifelong learning, constantly honing your skills and staying on the cutting edge of technology.
Most importantly, you want to engage your talents to make a meaningful difference by revolutionizing the cargo industry.About The RoleThe Customer Success Representative (CSR) role provides business and systems support for the product to CargoSprint's primary customers.
The CSR is expected to provide 'first reply' support and follow up to customer production issues and questions that are raised through the established channels (ticketing system and an emergency phone line).
The CSR is responsible for ensuring that customer issues are responded to, investigated, and ultimately resolved in accordance with CargoSprint's service level targets.
The CSR serves as the first point of contact for CargoSprint's VIP customer base for any issues, questions or concerns related to the CargoSprint platform (or its 'white label' variants).
The CSR will develop a robust knowledge of the company's technology and solution offerings as well as industry knowledge to become a trusted resource for the customer.




This is a dynamic role in a fast‐paced environment where strong communication skills are essential.What You'll DoReceive, handle and own priority customer calls and support issuesActivate and manage problem escalation and resolution processesLiaise extensively with engineering support teams for problem resolutionDemonstrate superior written and verbal communication skillsAnalyze issue trends and occurrences – recommend permanent solutions both functional and technicalBuild long‐term relationships of trust with key clientsDevelop, record and maintain key performance indicators – use the information to drive positive, meaningful and permanent change to systems and processesWork directly with clients to understand the individual needs of the businessProvide flexible availability for 24/7 customer emergency hotlineUse a variety of data analysis and organization tools to discover the most impactful insightsResearch software systems to understand existing functionalities and the impact of potential changesAssist with the capture of business requirements and translate these to specific and complete functional requirements to be relied upon by the designated project teamQualificationsMinimum BA or BS, preferably in a technical or analytic majorExperience in SaaS product architecture and deployments is a plusExposure to transportation industry domain desired, intermodal industry domain preferredSpecialized training or certification such as PMP (Project Management Professional) a plusStrong tactical planning skills to create actionable and measurable plansTeam building and organizational managementInfluential skills for cross‐team and intra‐team collaborationStrong customer focusExcellent communication skills, both written and verbalCommitment to Diversity and InclusionAt CargoSprint, we value diversity and inclusivity.
We strive to create a welcoming and supportive community for employees from all backgrounds.
Regardless of your gender, sexual orientation, physical ability, religion, ethnicity, race, or age, you will find a place where you can thrive and be your authentic self.
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📌 Customer Support Representative (Jalisco)
🏢 Jobtailor
📍 Jalisco