Every day at AMS, we connect talent and opportunity, helping people, businesses and communities grow.Our strength lies in partnership - we listen, collaborate and learn from one another.Whether you're helping a client redefine their talent strategy or finding new ways to grow your own career, your work helps millions of people find their dream jobs every year.
Your talent is our greatest asset, and we're dedicated to providing avenues for you to reach its fullest potential.
We do so by providing the environment, resources, networks, and career experiences essential for your progressTake the next step in your career journey and discover our exciting opportunities.The Role:What if your skills mattered more than your job title?
Our Insights & Intelligence (I&I;) team are experts in data-poweredtalent services and solutions.
Our purpose is simple: to understand our clients' needs and use this understanding, combined with knowledge and expertise, to find, process, and analyze complex datasets to inform talent acquisition teams.
We value user experience and ensure we're supporting people in making hiring decisions with intelligence they can trust.The Manager, I&I; Hub Operations is an operational leader within the I&I; Hub and is responsible for best-in-class service delivery and people management.
The I&I; Hub Manager will lead and inspire an I&I; delivery Hub team supporting a portfolio of clients and collaborate with I&I; colleagues within I&I; Partners and Data Strategy to implement new approaches and best practices.
The Manager, I&I; Hub Operations plays a critical role ensuring effective delivery of I&I; output across the hub teams and alignment with broader I&I; objectives.StakeholdersInternal: I&I; Partners, I&I; Hub teams, Data Strategy, Research LabReports to-Senior Manager, I&I; Hub OperationsThis role is hybrid if based in Monterrey working 1 day per week at our AMS Monterrey office.Key Accountabilities:What you'll do:SERVICE INNOVATION / EVOLUTIONRegional I&I; Hub Strategy Support - provide operational insight around I&I; Hubdelivery to support Regional I&I; Hub leadership to create service innovations,identifying opportunities to evolve market leading client solutionsI&I; Partner Connectivity - partners with I&I; Partner team, to understand client business objectives and data priorities to inform I&I; Hub team's service development and deploy I&I; Hub operational teams where appropriateContinuous Improvement and Evolution – supports deployment and adoption of I&I; services and data governance standards across I&I; Hub team, supports delivery of CI, Operational Excellence or other transformation programmes within the I&I; Hub to ensure alignment with broader AMS strategy and recommendations including process reviews, ways of working, tools,



and techniquesPEOPLELead and manage a team within I&I; Hub matrix environment for both performance and operations aligned to regional client portfolio I&I; Hub team activitySupport the development of AMS talent for the future through a robust methodology for hiring, induction, objective setting, performance management, continuous development, succession planning, wellbeing, inclusion, engagement and retention - make I&I; a great place to workBuild a culture within the I&I; team which builds pride in I&I; and the value it creates.
Act as an advocate for this across AMS and Client baseAct as a role model at all times in building collaborative partnerships that work effectively across a heavily matrixed structure, enhancing I&I;'s reputation within the businessOPERATIONSLead and drive the team to ensure that performance, productivity and customer satisfaction are delivered in line with AMS and client expectations, managing any escalations as they ariseMonitor team performance, current and forecast workload to ensure that team capacity is manageable, and deadlines are achievedLead delivery of I&I; Hub service in line with budget and forecastsOwns I&I; Hub delivery, ensuring timely delivery of actionable insights that enhance client operations and support decision-making processesMatrix Team Leadership - ensure effective collaboration and knowledge-sharing across the I&I; Hub team to drive innovation and efficiency, fostering a culture of collaboration, operational excellence, and continuous improvementQuality Standards - ensures that the team's outputs are rigorously tested, validated, and audited in line with the Data Governance team's quality standards, assessing any discrepancies and analyzing trends for CI to deploy continuous improvement plansCLIENT / STAKEHOLDERSTrusted Advisor – build and nurture strong relationships with I&I; Hub teams, answering questions and advocating for the Regional I&I; Hub operational delivery and performance supporting client contractual requirementsFINANCIAL / COMMERCIALBudget Management – manages costs within the team and supports delivery offinancial targets set within agreed budget with any variances anticipated, signaledin advance, and aligned resolution in placeSkills & Requirements:Must-have:Demonstrated ability to establish credibility and build trust through integrity, professionalism, and sound judgement.Strength in stakeholder partnering, with the ability to collaborate effectively across teams and functions.Strategic thinking capability to connect data, insights, and business priorities in a meaningful way.Thought leadership that enables you to influence direction, shape conversations, and elevate BI practices.Effective communication skills at an advanced level, including presenting, pitching, storytelling,



and business writing.Issue resolution skills with the ability to navigate challenges and drive timely, pragmatic solutions.Ownership mindset with the ability to take and model responsibility across complex BI initiatives.Continuous improvement orientation to identify opportunities for optimization and enhance BI delivery.Proficiency in data literacy, with the ability to interpret, question, and translate data into actionable insights.Project management capability to plan, coordinate, and deliver BI initiatives effectively.Experience in report design and build, including structuring insights in a clear, user‐centric way.Strength in pitching and presenting to senior stakeholders in data‐driven environments.Ability to craft compelling narratives that connect data, insights, and business outcomes.Experience applying continuous improvement to BI processes, reporting workflows, or insight delivery.Behavioral SkillsLeads Diverse Teams – Proficiency Level 3Acts Empathetically – Proficiency Level 3Effective Communication – Proficiency Level 3Drives Outcomes – Proficiency Level 3Prioritization and Capacity Management – Proficiency Level 3Service Excellence – Proficiency Level 3Issue Resolution – Proficiency Level 3Takes and Models Responsibility – Proficiency Level 3Talent Planning and Development – Proficiency Level 3Engages and Motivates Others – Proficiency Level 3Stakeholder Partnering – Proficiency Level 3Technical SkillsProject Management – Proficiency Level 3Report Design and Build – Proficiency Level 3Data Literacy – Proficiency Level 3Why AMS?
:We all play a role in our success - whether that's working directly with clients or adding value behind the scenes.
By working together, we bring stronger insight to our clients and create more diverse and rewarding career journeys for our people.Beyond our standard benefits package, you'll have the flexibility, autonomy, and trust to work in a way that fits you.
Our focus is on enabling meaningful collaboration and support, so you can do your best work - your way.We offerGrowth and development focused on your strengthsA team that values being Passionate, Bold, and AuthenticSupportive communities such as our Employee Resource Groups (ERGs)Volunteer day - you get one additional paid day off each year to volunteer for a cause that matters to youOur statementWe're committed to creating an environment where everyone feels a sense of belonging.
We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply.
We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.If you require any accommodations or have any accessibility needs, please reach out via email or make a member of our Talent Acquisition team aware at any time.
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📌 Business Intelligence Manager (Monterrey)
🏢 Ams
📍 Monterrey