**Job Summary**: The Service Desk Analyst Level 1 is responsible for providing first-line technical support to internal and external users.This role involves troubleshooting and resolving IT-related issues, managing service requests, and ensuring a high level of customer satisfaction.
**Key Responsibilities**:- Provide technical support for hardware, software, and network-related issues.
- Document and track all service requests and incidents in the ticketing system.
- Escalate complex issues to higher-level support teams as necessary.
- Assist in the setup and configuration of computer systems and peripherals.
- Ensure timely resolution of issues to meet service level agreements (SLAs).
- Communicate effectively with users to understand their needs and provide appropriate solutions.
**Required Skills**:- OS - intermediate to advanced knowledge and troubleshooting for Windows 10 & Mac OS- Networking (basic to advanced TCP/IP troubleshooting, connecting machines to network)- Experience performing Device Setup and Imaging.
- Working directly with end users to configure their laptop to their preferred settings.




- Application Support (O365 suite - Outlook, Adobe)- Troubleshooting Level 1 and Level 2 support issues- Tier1/Tier2 Service Desk Support experience- Onboarding/Offboarding Requests- Password Resets- Access Requests- O365 Support- TeamViewer / Bomgar- ServiceNow or other ticketing system /KB Articles- Intune experience is a PLUS**Qualifications**:- 1-3 years experience- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Help desk/call center experience (must have)- Enterprise experience preferable (experience supporting larger organizations- Customer-focused with a commitment to providing high-quality service.Tipo de puesto: Tiempo completoSueldo: $18,****** - $22,****** al mesTipo de jornada:- Turno de 8 horasExperiência:- ServiceNow: 1 año (Obligatorio)Idioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial

📌 It Helpdesk Analyst (Guadalajara)
🏢 Stand 8
📍 Guadalajara