**About Solo Stove**:This is our reason for being: We design simple, ingenious outdoor products that help you create good moments that become lasting memories.With everything we do as a company, we challenge the status quo.We find new ways to look at commonly accepted scenarios and make them better.From our super-efficient, ultra-light camp stove that runs on sticks and twigs to our fire pits that produce a mesmerizing, smokeless flame, our products are designed to be the perfect tool.
**Title**: Community Support Agent**Reports to**: Community Support Manager**Benefits**: AdministrativeA Customer Service Representative, will act as a liaison, provide product information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best CSRs are genuinely excited to help customers.Responsibilities and Duties- Listen to customers' concerns, issues, and questions.
- Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise.
- Recommend possible products to meet the customers' needs.




- Prepare product and customer reports by gathering data collected during customer interactions.
- Help customers with their warranty, replacement or return claims needs and report them.
- Processing orders- Quoting orders**Education & Experience Requirements**:- 1-2 years of proven customer support experience or experience as a customer service representative- 90% English- Familiarity with CRM systems and practices- Customer orientation and ability to adapt/respond to different types of characters.
**Required Skills/Abilities**:- Empathy- Adaptability- Clear Communication Skills- Patience- Problem solving skills.Tipo de puesto: Tiempo completoSueldo: A partir de $****** al díaBeneficios:- Confiable de gastos médicos- Seguro de gastos médicos mayores- Seguro de vida- Vacaciones adicionales o permisos con goce de sueldo- Vales de despensaTipo de jornada:- Lunes a viernesIdioma:- Ingles 90% (Deseable)Lugar de trabajo: Empleo presencial

📌 Community Support Agent (Mexicali)
🏢 Solo Brands
📍 Mexicali