Main activities- Assist and support helpdesk platform in tickets regarding voip services, firewalls, internet, and other alerts.
- Call and receive calls of business and residential customers to assist in service requests or problem solving.
- Voip support in creating and maintaining extensions, ring groups, outbound rules, etc.- Check feasibilities and assist remotely in provisioning, relocations and cancelations of microwave and fiber internet connections as well as pbxs.
- Assist, support, review, and check data center.
**Requirements**:- Languages: English and Spanish.
- Intermediate knowledge in networks and telecommunications.
- Self-taught.Desirable- Itil 4- Customer service experience- Great spelling and grammar.Tipo de puesto: Tiempo completoSalario: $12,****** - $15,****** al mesHorario:- Turno de 10 horasPrestaciones:- Horarios flexibles- Vales de despensaTipos de compensaciones:- Bono de asistencia- Bono de productividad- Bono de puntualidadEducación:- Licenciatura terminada (Deseable)Experiência:- area de sistemas: 1 año (Deseable)- Servicio al cliente: 5 años (Deseable)Idioma:- Inglés (Deseable)Lugar de trabajo: Empleo presencial

📌 Systems Engineer (Solidaridad)
🏢 Ngx Networks
📍 Solidaridad