Félix is looking for a Senior Workforce Manager to build their WFM architecture from scratch in Mexico.This strategic function involves improving volume forecasts, managing staffing models, and designing adherence practices.The adecuado candidate has over 6 years of WFM experience, strong SQL skills, exceptional communication abilities, and is fluent in Spanish and business-level English.The position offers a remote work environment with many perks including competitive salary, stock options, and continuous learning opportunities.
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