The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:- Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research- Conduct basic analysis and research as well as workflow management- Support an expansive array of products and services- Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed**Qualifications**:- 1-3 years of relevant experience- Experience working in a business office or operational environment- Proficient computer and math skills with a focus on complex databases and spreadsheets- Demonstrates technical and administrative expertise- Consistently demonstrates attention to detail- Demonstrated knowledge of activities, policies,



and procedures of a basic work area**Education**:- High School diploma or equivalentThis job description provides a high-level review of the types of work performed.Other job-related duties may be assigned as required.
**PARA LA POSICIÓN REQUERIMOS**:- Bachillerato concluido- Experiência en Aclaraciones y/o Quejas mínimo de 1 año- Conocimientos en Dictamen de Aclaraciones y quejas- Identificación de Riesgos en procesos / hallazgos en dictaminación- Conocimiento de Políticas / Regulaciones aplicables a Aclaraciones y Quejas- Uso de Paquetería Office- Realización de flujos- Capacidad de análisis- Conocimiento en sistemas/ Admwin/ Eclipse/OC/Ondemand- Trabajo bajo presión- Orientado a resultados- Analítico y Organizado- Atento al detalle- Buena redacción y ortografía.
**EL OBJETIVO DE LA POSICIÓN ES**:- Monitorear el proceso de calidad en quejas y aclaraciones- Monitorear el ingreso de folios, los cuales deben ser correctos- Dictaminar que los documentos estén completos conforme a lo requerido- Realizar procesos de validación- Realizar el análisis y flujo de la documentación- Visualizar y verificar que este correcto.
**LA MODALIDAD Y HORARIO DE LA POSICIÓN ES**:- REVOLUCIÓN NO.
****- HIBRIDA- Lunes a viernes- DE 8 A 17 h- 3 días en oficina / 2 en casa**Job Family Group**:Operations - Core- **Job Family**:Operations Support- **Time Type**:Full time-- View Citi's _EEO Policy Statement_ and the _Know Your Rights_ poster._

📌 Banamex Analista Qa De Quejas Y Aclaraciones / (Xico)
🏢 Citi
📍 Xico