Customer Success Manager - Workflows & Sales EngineeringFull-time | Remote**ROLE OVERVIEW**The Customer Success Manager (CSM) designs, implements, and optimizes AI-powered workflows for enterprise customers and supports account executives during late-stage sales cycles.The role blends client communication, solution architecture, and execution oversight.
**CORE RESPONSIBILITIES**Workflow Design- Translate business objectives into scalable AI workflows.
- Define data inputs, integration points, and performance metrics with client technical teams.Implementation & Adoption- Lead end-to-end deployment plans, coordinating internal engineers and client stakeholders.
- Remove blockers, document configurations, and ensure on-schedule launches.Sales Enablement- Join sales calls to validate technical fit, outline implementation effort, and build prospect confidence.
- Provide demo environments or proof-of-concept configurations as needed.Performance Optimization- Track KPIs such as traffic, conversion, and revenue impact.




- Recommend and implement data-driven improvements.Training & Documentation- Deliver enablement sessions and write step-by-step guides for client teams.
- Turn successful rollouts into reusable playbooks.Product Feedback- Collect client insights and submit clear, prioritized requests to Product and Engineering.
**QUALIFICATIONS**- 5+ years leading SaaS implementations or workflow-driven projects (AI, automation, or data platforms preferred).
- 3+ years supporting enterprise accounts and managing multi-stakeholder relationships.
- Proven experience partnering with sales teams to close complex technical deals.
- Strong analytical skills; familiarity with SQL or Python is a plus.
- Excellent verbal and written communication, equally effective with business and technical audiences.
- Self-directed and adaptable, comfortable in fast-moving environments aligned to U.S. time zones.
**BENEFITS**:- Fully remote work with adaptable scheduling.
- Collaborative, high-growth environment with close ties to product, engineering, and sales.

📌 Customer Success Manager (Xico)
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