Bilingual Agent BackofficeMX-DF-Mexico DF**Description**:**During a Typical Day, You'll**- Provide resolution and/or next steps to dealer-generated financial assistance cases using available resources to determine the appropriate actions (e.g., Retention Model output, knowledge base content, etc.).
- Ensure appropriate action (including required escalations) is taken with utmost priority and speed, to ensure service level metrics are achieved.
- Written communication is professional and grammatically correct within GCCT case notes and dealer portal messages.
- Ensure all decisions and/or next steps are properly documented in GCCT to allow for an accurate historical view of customer contacts with the Ford Customer Relationship Center (CRC).
- Attend team meetings, focus groups, and training sessions as scheduled.
- Work on activities and/or projects as requested by the Supervisor.
**What You Bring to the Role**- High school diploma or GED required- One (1) year customer service experience preferred- Experience in the automotive industry and dealer service operations a plus.




- Strong written communication skills with all levels of the organization- Strong customer service, interpersonal and relationship-building skills- Strong multi-tasking skills- Strong organizational, time management, planning and problem-solving skills**What You Bring to the Role**- Pay rate of $90 MXN per hour / 40 hours weekly- Loyalty Bonus (as of the second year worked)- 12 days of vacation- Legal Benefits:- Vacation Bonus (25% - 1st year; 50% - successive years)- Christmas Bonus (15 days)- Restaurant Card (after 90 days of employment)- Life Insurance (24 months of salary)- Training and Development opportunities (Percepta College)- Award-winning Employee Reward Program (Perci Perks)- Employee Referral Program ($10,000 MXN after 90 days of employment)- Employee Discount**About Percepta**Established in ****, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.Our values are the heartbeat of our organization, and we live, breathe, and play by them every day.As a Percepta team member, you can expect:**#LI-Remote

📌 Bilingual Agent Backoffice (Xico)
🏢 Percepta International
📍 Xico