Location: Guadalajara, Jal.MéxicoReports to Leader, Total Rewards Services (SSC)Grade: ETemporary : Maternity LeaveKey Deliverables- Research, analyze, and resolve benefit issues or inquiries escalated by the Customer Service Rep.
/Functional Specialists and other stakeholders for the US/CAN.
- Work together with the Business HR and audits AIP Bonus Plan, request changes if necessary.
- Administer benefits including eligibility audits, new hire and new enrollment audits, termination, and life event changes, benefits reimbursement, only for the US/Canada.
- Assist with the benefits transfer process for employees transferring in and out of state or country (only for Canada).
- Manage retirement, retirement plan administration, quality control audits oversight, and implementation on plan design changes for the US/Canada.
- Work with vendors to plan, administer, and resolve benefit, and retirement for the US/Canada.
- Work together with the Business HR and CoE to continuously improve benefits administration processes, procedures, and technologies.
- Manage Benefits, Achieve Recognition and Integral Mobility Invoices payment and follow up of each payment (Benefits only for the US/CAN).
Desired behaviors and attributes:- Exhibits knowledge of HR operations- Possesses working knowledge of HR policies, practices,



and procedures- Knowledge of general HR transactions- Prior experience with data management processes- Ability to handle multiple requests in a timely manner- Ability to manage complex requests within tight deadlines- Ability to resolve conflicts and mitigate difficult issues- Excellent analytical and problem-solving skills- Excellent organizational skills- Strong attention to detail- Strong customer service focus- Strong interpersonal and listening skills- Strong communication skills- Effectively manages ambiguity- Ability to maintain objectivity under pressure- Ability to handle confidential and sensitive informationKnowledge, Skills, and Requirements:- University Degree or equivalent experience in a related field- 1-2 years service center experience with direct customer interaction- Familiar with total rewards tools and processes preferred- Proven time management skills, and a strong sense of urgency- Ability to quickly comprehend requirements and carry out transactions in accordance with set standards- Ability to establish effective professional working relationships- Problem-solving skills and a customer service orientation- Able to run reports and interpret data to conduct analysis- Consistent exercise of judgment and escalation as necessary to resolve problems- Strong work ethic, integrity and personal accountability- Strong communication and interpersonal skills and a collaborative team spirit- Proficient use of applicable technology and MS Office- Demonstrated ability to communicate verbally and in writing- Multi-lingual fluency: English (required)Relocation Available:No

📌 Total Rewards Services Professional (Temporary) (Guadalajara)
🏢 Ingredion
📍 Guadalajara