"We work with clients to ensure the success of their business through the ideal use of software. We function as a guide, meeting the needs of the product and service to ensure customer growth" - Customer Success Team Lead.The position will be 40% remote work and 60% work in our office located in Polanco, Mexico City.Must Have- Completed bachelor's degree or higher- Knowledge of supply chain and organizational flows- 1-2 years of sales or after-sales service experience- Excellent communication skills- Problem solving skills**Responsibilities**:- After-sales service.
- Create and maintain long-term trusted relationships with active Odoo users.
- Maintain the client portfolio through renewals and upsells.
- Analyze clients' business operations and provide solutions that allow them to use the full potential of the tool.
- Design and execute strategies for customer retentionNice to have- Experience with ERP systems- Experience in a SaaS company- Immediate availability- Additional languagesTipo de puesto:
Tiempo completoSueldo: $14,****** - $22,****** al mesHorario:- Turno de 8 horasPrestaciones:- Bebidas gratis- Días de maternidad superiores a los de la ley- Días de paternidad superiores a los de la ley- Días por enfermedad- Horarios flexibles- Programa de referidos- Seguro de gastos médicos- Seguro de gastos médicos mayores- Seguro dental- Confiable de vida- Servicio de gimnasio- Trabajo desde casa- Vacaciones adicionales o permisos con goce de sueldoPregunta(s) de postulación:- Have you ever been in a selection process with Odoo?
- What is your level of conversational English?
(Basic, Intermediate, Advanced)- What is your GROSS salary expectation?
(i.e. before taxes)Educación:- Licenciatura terminada (Obligatorio)Lugar de trabajo: remoto híbrido en *****, Ciudad de México, CDMX
📌 Jr. Customer Success Analyst (Xico)
🏢 Odoo
📍 Xico