**Job Summary -**- This position will provide system & process support for printing department, following and analysis of specific data.For this position strong analysis skills are essential.Main task: to process customer ́s purchase order process and follow up.Supports day-to-day support activities and transactions (training, quotes, credits, returns & replacements, changes, relocations, cancellations, disputes and archiving all transactions documentation)**Years of experience needed - 2-3****Technical Skills**:- Fluent English spoken and written.
- Customer-facing role in the specified assigned Region.
- Excellence in customer service- Ensure high level of professionalism during all interactions with customers and prospects.




- Prioritize workload.High attention to detail and proven organization and administration skills.
- Zero client escalations and adherence to all SLAs- Exercise judgment within defined practices and policies in selecting methods and techniques for obtaining solutions.
- Thrives working in a fast paced/high revenue environment, demonstrates a high sense of urgency.Meeting with Specific Schedules for coverage of assigned activities.
**Certifications Needed**:- Bachelor's degree or equivalent education and experience.Pay: $14,****** per month**Education**:- Bachelor's (preferred)**Language**:- English (required)Work Location: Hybrid remote in *****, Zapopan, Jal.

📌 Customer Care Senior (Zapopan)
🏢 Mphasis
📍 Zapopan