Are you a natural leader with a passion for logistics and customer success?
Join EP Logistics, a growing third-party logistics provider, and help us deliver exceptional service to our clients across the supply chain.As our Customer Service Team Lead, you'll manage and support a team of representatives, resolve service issues, and collaborate with operations to make sure shipments run smoothly and clients stay happy.
**What You'll Do**- Lead and coach a team of Customer Service Reps handling daily logistics operations.
- Be the go-to person for escalated customer issues—analyze, solve, and follow up.
- Monitor team KPIs, track service performance, and drive continuous improvement.
- Ensure timely order processing, issue resolution, and strong customer communication.
- Coordinate with internal teams (warehouse, transportation, billing) to fulfill client needs.
- Train new team members and support process consistency across the team.
- Join or lead customer calls to review service and performance updates.
**What You'll Need**- 3+ years in customer service within a logistics, supply chain, or freight forwarding environment.




- Prior experience in a leadership or team lead role.
- Strong working knowledge of logistics processes (transportation, warehousing, order fulfillment).
- Experience with TMS/WMS platforms (CargoWise, SAP, Oracle, etc.).
- Excellent communication and problem-solving skills.
- Highly organized with strong attention to detail.
- Bilingual (English-Spanish) preferred.
- Bachelor's degree in Business, Logistics, or related field is a plus.
**Why Join Us**- Competitive salary & benefits- Opportunity to grow in a dynamic 3PL company- Collaborative and fast-paced work environment- Work with major clients across diverse industriesTipo de puesto: Tiempo completoSueldo: $19,****** - $26,****** al mesBeneficios:- Confiable de gastos médicos mayores- Seguro de vida- Servicio de comedor- Vales de despensaPago complementario:- Bono de asistencia- Bono de puntualidadTipo de jornada:- Turno matutinoExperiência:- Liderazgo: 2 años (Deseable)Idioma:- Inglés (Deseable)Lugar de trabajo: Empleo presencial

📌 Customer Service Representative Team Lead - 3Pl Logistics (Yucatán)
🏢 Eplogistica De MexicoDe Cv
📍 Yucatán