Lead or senior levels of these positions may:- Handle escalated or more complex issues,- Coordinate team activities or those of agency contract staff,- Support supervisor or manager activities,- Support the design, review and implementation of processes and procedures.
"**General Job Description**Under limited guidance completes the following tasks:- Provide forward thinking solutions for shipment issues leading to positive customer interactions.- Utilize interpersonal and rapport building skills to promote customer engagement and demonstrate empathy in handling difficult interactions.- Analyze ongoing trends/problems that affect customer satisfaction and provide feedback for improvement opportunities.- Provide immediate notification to top accounts when their shipments experience delays or problems.Continuously communication until problem is resolved.- Interact with other functional areas to identify needs of top accounts.- Within established authorities, determines and authorizes solutions to resolve customer issues.- Maintains complete customer records/profiles for top accounts in order to anticipate their shipping needs and advise them of updates/changes in service and initiates follow-up calls to ensure continued use of FedEx products and services.- Resolve issues documented in COVs through internal and external contacts.Follow-up to ensure recommended actions are taken.- Perform other duties as assigned.**Minimum Requirements**:**Minimum Education**:- High School diploma- Fluent in English (750 TOEIC points)**Minimum Experience**:- Three (3) years of experience related to customer service in a service environment/industry**Minimum Required Skills**:- Extensive knowledge of FedEx tracking systems Interpersonal Skills- Excellent Written & Verbal Communication Skills- Detail oriented- Proven ability to effectively negotiate sensitive customer issues- Team Working Skills- Microsoft Office & PC Skills- Problem Solving Skills- Skill at using mental reasoning or research to gain insight into or solve problems**Indicaciones para postulación interna al boletín**Si estás interesado en aplicar, por favor **sube un solo archivo en formato PDF** que contenga los siguientes documentos:1.**Currículum actualizado**2.**Carta de intención**3.**Imagen del resultado vigente del examen TOEIC**, con un puntaje mínimo de **750** puntos**- Nota: La vigencia del examen TOEIC es de 2 años a partir de la fecha de aplicación._Este archivo debe ser cargado en el sistema **Workday**, en el campo correspondiente al **currículum**.**Importante**: Con fundamento en la política 4-15 de Ocasión de Carrera del Manual de Gente de LAC: _"El hecho de que un empleado no facilite la información completa que demuestre claramente si reúne las calificaciones exigidas en el puesto anunciado puede dar lugar a que no se lo tenga en cuenta.
"_️ **Vigencia del boletín**:del**10**al**16**de julio de ******FedEx is widely acknowledged as a world-class company.We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.FedEx is consistently named among the World's most valuable and admired brands.Some of our recent awards include:- **** Fortune's World Most Admired Companies (14th)- **** Fortune's Best Places to Work (15th)- **** Forbes's One of the "Best Employers for Diversity"- **** FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)- **** FedEx Mexico was included in the GPTW Ranking for 18th consecutive years- **** FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible- **** FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
- **** FedEx Uruguay selected by GPTW among the 5 best companies to work for.

📌 Lm178: Specialty Customer Representative Senior (Cuautitlán)
🏢 Fedex LAC
📍 Cuautitlán