Join a team recognized for leadership, innovation and diversityAs a Customer Experience Professional here at Honeywell, you will play a crucial role in providing exceptional customer service and support to our clients.You will be responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction.Your strong communication skills, problem-solving abilities, and customer-centric mindset will be key in delivering a world-class customer experience.You will report directly to our Customer Service Manager and you'll work out of our designated location on a hybrid work schedule.In this role, you will have a significant impact on our customer relationships and overall business success.Your ability to effectively address customer needs, provide timely solutions,



and build strong relationships will contribute to our reputation as a leader in customer service.KEY RESPONSIBILITIES- Manage customer inquiries and provide timely and accurate responses- Resolve customer issues and complaints to ensure customer satisfaction- Collaborate with cross-functional teams to address customer needs and provide solutions- Maintain accurate records of customer interactions and transactions- Identify opportunities for process improvements to enhance the customer experienceYOU MUST HAVE- Minimum of 3 years of experience in customer service or a related field- Strong communication and interpersonal skills- Excellent problem-solving abilities- Customer-centric mindsetWE VALUE- Bachelor's degree in Business Administration or a related field- Experience in a technical customer service role- Knowledge of CRM software and systems- Ability to handle challenging customer situations with empathy and professionalismAdditional Information- ** JOB ID**:HRD******- ** Category**:Customer Experience- ** Location**:Av.Santa Fe No 94,Torre "A" piso 1,Mexico City,CIUDAD DE MEXICO,*****,Mexico- Nonexempt

📌 Cust Exp Professional (Xico)
🏢 Honeywell
📍 Xico