Blue Yonder Job Profile: Sr Support Engineer IOverview:The Senior Support Engineer I will support our SaaS customers to provide Solution/Product support on Work Force Management.What you'll do:- Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases- Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY WFM Solution WGS Team- Provide advice to BY partners and customers regarding industry best practices and process methodology- Document learnings and create knowledge articles for repeated cases- Bring in new ideas for automation, re-use and service improvements- Understand the SaaS offering, features and functionality deployed for a given customer.
- Work closely with the BY Solution Experts for complex issue resolution including Product Development- Continuous learning on latest BY Retail and WFM Solutions.What we are looking for:- Industry experience:_- 3+ years of Retail Workforce Management experience- 3+ years of experience in the Software/SaaS industry- Technical experience with BY products preferred specifically, WFM- Experience with customer/client support in Supply Chain software- Technical Skills:_- Expert in Database programming/Data Modeling using Oracle SQL and MS SQL- Strong knowledge of middleware (i.e. Weblogic, TomCat)- Proficiency in Java / J2EE concepts - JDBC, C++- Cloud (Azure preferred), Log analysis and networking tools- Advanced knowledge with operating systems (e.g. Windows, UNIX,



LINUX)- Experience in scripting languages - Unix Shell Scripting, PowerShell, Python, Perl etc.- Soft Skills:_- Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting- Ability to work calmly under pressure and meet deadlines- Proven background to have managed multiple stakeholders in a global environment- Must have strong multi-tasking skills- Must be self-motivated and quick learner - New technologies, platforms, integrations- Able to work adaptable hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations- Demonstrates initiative and is inquisitive- Succeeds in a fast-paced environment- Demonstrates the ability to work independently without losing team synergy- Demonstrates customer service ethics and core values- Education:_- Bachelor's degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields.Master's degree preferred.Our ValuesIf you want to know the heart of a company, take a look at their values.Ours unite us.They are what drive our success - and the success of our customers.Does your heart beat like ours?
Find out here:Core ValuesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

📌 Sr Support Engineer I (Wfm) (Monterrey)
🏢 Blue Yonder
📍 Monterrey