**Senior Customer Success Manager**:- Remote | EST Hours (Mon-Fri, 9AM-6PM) | Full-Time | Reports to Executive Leadership_Are you a strategic, people-centric leader ready to elevate the customer journey from start to scale?
We're hiring a **Senior Customer Success Manager** to champion long-term relationships and drive meaningful outcomes for our clients in a fast-paced, content-driven environment.In this high-impact role, you'll take ownership of the entire customer lifecycle—from onboarding and activation to retention, expansion, and advocacy.You'll act as a trusted advisor, process optimizer, and mentor while designing scalable systems that deliver consistent client value.If you're tech-savvy, detail-oriented, and thrive in remote-first teams, we want to hear from you.
***What You'll Be Doing**:- Manage a portfolio of high-value client accounts, ensuring high engagement, satisfaction, and measurable success- Lead onboarding and training experiences that create strong first impressions and early wins- Serve as a strategic partner, aligning services with customer objectives and KPIs- Develop and iterate on scalable workflows and SOPs using tools like HubSpot, Zapier, and Slack- Monitor customer health via CRM insights and take proactive action to ensure retention and growth- Partner with cross-functional teams to streamline service delivery and improve the overall experience- Conduct regular check-ins, performance reviews,



and strategic planning sessions with clients- Source testimonials, referrals, and success stories to support customer marketing efforts- Handle challenging client situations with empathy and professionalism- Mentor junior CSMs and contribute to building a world-class customer success practice***What You'll Bring**:- 4+ years of experience in Customer Success, Account Management, or Consulting—ideally in a digital services or content-focused business- Proven success independently managing 10+ clients or projects- Deep familiarity with CRM systems (HubSpot, Go High Level) and automation tools like Zapier- Outstanding communication skills across calls, video, and async platforms- Hands-on experience with Slack, Calendly, and other remote collaboration tools- Process-driven mindset with strong attention to detail and a knack for setting expectations- Data-savvy and results-oriented—able to spot trends, identify risks, and drive improvements- Bonus: Experience with podcast production, content marketing, or onboarding in a media-centric context- Must be available to work full-time during U.S. Eastern Time business hours***Why Join Us**:- High-ownership role with direct impact on client success and company growth- A supportive, collaborative team that values initiative, innovation, and transparency- Opportunity to scale a mission-driven customer success function from the ground up- Remote-first culture powered by smart tools and streamlined communication

📌 Senior Customer Success Manager (Xico)
🏢 Growth Troops
📍 Xico