**Responsibilities: Customer Service Support Jr.
**- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate internal teams as needed.
- Provide product information, guidance, and training to customers.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
- Identify and document recurring customer issues to inform product and service improvements.
- Contribute to the creation and maintenance of a comprehensive knowledge base for customer FAQs.
**Data Analysis**- Collect, clean, and analyze customer support data to identify trends, patterns, and areas for improvement.
- Generate regular reports and dashboards on key customer support metrics (e.g., first contact resolution, response times, customer satisfaction).
- Use data insights to recommend process improvements, training needs, and product enhancements.
- Assist in developing and implementing strategies to optimize customer support operations.
- Collaborate with other departments (e.g., product, sales, marketing) to share insights and contribute to a holistic understanding of the customer.
**Requirements**:- Bachelor's degree in Business, Data Science, or a related field (or equivalent practical experience).
- Proven experience in a customer support role, preferably in a **supply chain-related industry**.




- Strong analytical skills with the ability to collect, organize, analyze, and disseminate a significant amount of information with attention to detail and accuracy.
- Proficiency with data analysis tools (e.g., Microsoft Excel, Google Sheets; experience with SQL, Tableau, Power BI, or similar data visualization tools is a plus).
- Excellent verbal and written communication skills in English/ Fluid- Strong problem-solving skills and a proactive approach to issue resolution.
- Ability to work independently and as part of a team in a fast-paced environment.
- Empathy and patience when dealing with customer concerns.
- Basic knowledge of statistical analysis.
**Key Competencies (Soft Skills)**:- Logical and analytical thinking- Communication skills- Adaptability- Teamwork- Problem analysis and resolution- Documentation- Time management and prioritization- Programming knowledge**Job Conditions**:- On-site work- Requires mobility to support various locations.It is not a Call Center Company.Interviews and work area near IMSS 7, Blvd.Agua Caliente.Tipo de puesto: Tiempo completoBeneficios:- Estacionamiento de la empresaEscolaridad:- Licenciatura terminada (Deseable)Experiência:- En misma posición: 2 años (Deseable)Idioma:- Ingles Fluido *****% (Deseable)Lugar de trabajo: Empleo presencial

📌 Customer Service Jr. Representative And Support (Tijuana)
🏢 Maquila Management Service
📍 Tijuana