**Location** Zapopan, Jalisco, Mexico**Job ID** R-********Date posted** 05/08/2025**Typical Accountabilities**:- Serve as the primary IT support contact, providing timely and effective assistance to users on relevant software environments- Assist users with troubleshooting, training, and device support through the AskIT desk- Handle incident requests and call out technical issues when vital to ensure timely resolution- Maintain an accurate inventory of IT assets, including control of equipment loans and assignments- Perform preventive maintenance on computing equipment, including cleaning, testing, and system health checks- Replace or repair hardware components- Facilitate onboarding and offboarding processes for IT equipment assigned to employees- Collaborate with other IT teams to resolve sophisticated or advanced incidents and maintain IT performance- Ensure security protocol compliance and alignment to company policies- Support the maintenance and availability of IT infrastructure across the site, including basic network tackle- Participate in administrative tasks relevant to the IT support area- Build and update documentation and user guides when needed**Essential Requirements**:- Technical expertise in supporting Windows and Mac operating systems- Experience with Microsoft Office 365 administration and user support- Practical knowledge of troubleshooting software and hardware issues on desktops and laptops- Skilled in preventive maintenance and basic hardware repairs (e.g., changing displays, keyboards, batteries)- Experience managing service desk requests, ticketing systems, and supervising inventory- Ability to follow IT security protocols and company compliance guidelines- Good communication and customer service skills,



with capacity to explain technical issues clearly- High attention to detail and organizational skills- Ability to work both independently and multi-functionally within IT teams**Desirable Requirements**:- Experience supporting and maintaining conference rooms, ideally with CISCO equipment (video conferencing, telephony, and AV integration)- Knowledge of IT asset management standard methodologies- Familiarity with ITSM platforms such as ServiceNow, Jira Service Desk, or similar- Experience crafting user-friendly guides and instructional materials- Basic understanding of networking principles (VLANs, DHCP, DNS)- Industry certifications in areas such as CompTIA A+, Microsoft, or Apple supportWhen we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines.In-person working gives us the platform we need to connect, work at pace and challenge perceptions.
**That's why we work, on average, a minimum of three days per week from the office**.
But that doesn't mean we're not adaptable.We balance the expectation of being in the office while respecting individual flexibility.Join us in our unique and ambitious world.At AstraZeneca, our work has a direct impact on patients by transforming our ability to develop life-changing medicines.We empower the business to perform at its peak by combining innovative science with leading digital technology platforms.Our dynamic environment offers countless opportunities to learn and grow while making a positive impact on lives through data analytics, AI, machine learning, and more.Join us at a crucial stage of our journey as we become a digital and data-led enterprise.
**Date Posted**06-ago-******Closing Date**19-ago-****

📌 Technical Support Analyst Zapopan, Jalisco, Mexico
🏢 Astrazeneca
📍 Zapopan