**PRINCIPAL OBJECTIVE OF POSITION**Responsible for Tour Desk operations including telephone, guest reception, tour registration, and gifting.Actively exhibits the highest level of compliance of the Company operating standards.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Coordinates the daily opening and closing of Tour Desk- Perform daily maintenance to Concierge Assistant- Ensure that the data from the property management system is imported to Concierge Assistant on a daily basis- Process daily call list from the property management system for the VSC's- Assign arrivals to VSC's in the property management system- Log all General Information appointments/inquiries in GI Log- Distribute premiums to guests who have toured'- Ensure that the Starpoints distributed to guests for touring are submitted to corporate to be redeemed- Prepare and maintain daily tour booking schedule- Screen all customer activity per tour qualification guidelines- Monitor daily tour activity and Sales Executive availability,



and reports discrepancies to appropriate manager- Accurately compiles and enters daily tours and related statistical data- Generate daily and monthly tour activity summaries for distribution to key personnel and post for VSC's- Maintain daily communication with VSC's with regards to tour bookings and daily tour schedule- Exercises excellent judgment in dealing with tour scheduling in order to maximize tour production- Exercises excellent judgment during tour over-bookings and other challenges in order to ensure positive customer experience- Maintain excellent customer service techniques; deals with customers professionally and courteously- Appropriately interact with all personnel and maintains positive, professional relationships with co-workers- Maintain close communicative relationships with Marketing and Sales Management in order to ensure the highest level of program efficiency and standards- Assist Marketing Management in executing special projects, as directed- Track inventory, order and maintain Tour Desk supplies**QUALIFICATIONS/COMPETENCIES**Bilingual proficiency (English and Spanish)Computer literacy, including but not limited to Microsoft Office, Excel, Microsoft WordMathematical SkillsReasoning Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.
**BENEFITS**- Competitive salary- Superior benefits of law- 2 days off per week- Professional development opportunities- Good work environmentimvwcalaMarriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

📌 Hostess Vacation Club) Tour Reception Representative (Cancún)
🏢 Westin Lagunamar Ocean Resort M&S
📍 Cancún