**Senior Client Experience Supervisor****Location**: Tijuana, Baja California (on-site)**Description**:We are seeking an experienced professional with a strong background in team leadership and operational excellence.As a Senior Client Experience Supervisor, you will play a vital role in optimizing processes, managing cross-functional teams, and enhancing client satisfaction.
**Key Responsibilities**:- Oversee complex client service operations from intake to resolution- Supervise internal coordination across departments and monitor case milestones- Ensure quality standards in communications, timelines, and documentation- Analyze data, identify gaps, and propose service improvements- Lead strategic initiatives in collaboration with leadership**Requirements**:- Bachelor's degree in Business, International Relations, Communications,
or similar field- Minimum 7 years of experience supervising large teams or handling complex operations- High-level English proficiency (written and spoken)- Expert-level Excel and collaboration tool skills- Valid U.S. visa and SENTRI (preferred)- Must live in Tijuana**What We Offer**:- Monthly net salary: $50,000 - $60,000 MXN _(negotiable based on experience and qualifications)_- Exposure to strategic projects and leadership visibility- Professional and people-centered work culture- Tools and flexibility to achieve outstanding performancePay: $50,****** - $60,****** per monthApplication Question(s):- ¿Cuentas con visa/sentri?
Si es así, menciona la vigencia.
- ¿En que zona de Tijuana vives?
¿Es accesible torre de aguacaliente?
- ¿Cuanta experiência tienes en supervisión de personal?
- ¿Cuál es tu nível de inglés?
Work Location: In person