**Job Summary**As a field technical support, you will be a technical focal point for our Channels Partners and customers to provide remote or on-site technical support utilizing advanced technical expertise in critical printing technology areas, resolving complex issues, and collaborating with technical cross-organizations.You will be working in a diverse environment with and extensive team, backgrounds, and different nationalities across Latin America.The role also provides innovative problem-solving, opportunities to lead strategic projects and programs, and contributes to operational excellence in a Service Delivery Organization.
**Responsibilities**- Resolves problems promptly and appropriately by providing deep technical remote support or hands-on at customer sites, escalating issues according to established process and SLAs, also leads customer expectation management as part of the escalation process.
- Take ownership of the regular and complex problems assigned, demonstrating technical authority, and holding full accountability until resolution.
- Collaborates extensively with internal and external groups to resolve customer issues, actively contributing to the team's effectiveness.
- Proper case management at company CRM- Interprets internal/external business challenges and recommends best practices to improve products, processes, or services.
- Leads moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans.
- Keeping updated with the latest product developments and tools.
- Participate in Webinars, attend F2F training and dedicate time to self-development.




- Cultivates and maintains strong relationships up to senior management levels in assigned duties.
- Support knowledge transfer activities to customers and Channels Partners.
**Travel**- Travel Availability up to 50%.
**Education & Experience Recommended**- Degree in computer science, electronics, mechanical engineering, or any other related technology discipline.
- Typically has 4-7 years of work experience as a Field Service Engineer or technical support, preferably in HP Indigo products or printing Industry.
- English Proficiency.
**Knowledge & Skills**Advanced proficiency in:- Electronics (including reading wiring diagrams)- Mechanics- PC's, Windows SW, basic Networking skills- Pneumatics/Hydraulics- Automation systems- Systems troubleshooting methodology- Problem Solving- Presentations skills- Remote or Onsite Customer Support- Customer Relationship Management- Field Service Management- CRM management- Process oriented- Key Performance Indicators (KPIs)- Team collaboration- Preventive and proactive approach for service activities- Intermediate knowledge in project Management- Administrative management- Can do attitude- Prior experience with Indigo products and technologies is a strong advantage**Cross-Org Skills**- Strong and effective communication- Results Orientation- Learning Agility- Customer Centricity- Change adoption- High Level English speaker**Impact & Scope**- Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
**Complexity**- Responds to moderately complex issues within established guidelines.
**Disclaimer

📌 Field Technical Support (Baja California)
🏢 Hewlett Packard
📍 Baja California