**Brief Job Description**:Supervisor Service Operations is responsible for overseeing the management of both contract and non-contract orders, ensuring timely invoices and fulfillment to maximize revenue.This role involves monitoring orders backlog, purchasing service sales order items, and shipping available stock items on time.The manager will lead a team, cultivate strong customer relationships, and collaborate effectively with Service Sales, Service Operations, and Logistics to meet order KPIs and SLAs, while preventing penalties due to delays or process failures.
**Responsibilities and Measurement Criteria with Time investment Needed on Each**:**(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)**- Contract and Non-Contract Orders Management: Oversee the processing of all contract and non-contract orders, ensuring compliance with company policies and customer agreements.
- Order Backlog Monitoring: Continuously monitor the orders backlog to prioritize and manage order fulfillment efficiently.
- Timely Invoicing: Ensure all orders are invoiced accurately and on time, contributing to the company's revenue goals.
- Purchase Order Management: Manage the purchasing of all service sales order items promptly to meet customer demands.
- Shipping Coordination: Ensure all available stock items are shipped on time, coordinating with logistics to optimize delivery processes.
- Revenue Maximization: Develop strategies to maximize revenue from service sales orders, identifying opportunities for improvement.
- Team Management:



Lead and motivate a team to achieve high performance, providing coaching, mentoring, and conducting regular performance evaluations.
- Customer Relationship Management: Build and maintain strong relationships with customers, addressing inquiries and resolving issues to enhance satisfaction.
- Cross Department Collaboration: Work closely with Service Sales, Service Operations, and Logistics to ensure effective cooperation and alignment with business goals.
- KPI and SLA Compliance: Ensure that all orders align with defined KPIs and SLAs, actively preventing penalties due to delays or process failures.
- Continuous Improvement: Identify areas for process improvement and lead initiatives to enhance operational efficiency and service quality.
**Qualifications**:**Required/ Minimum Qualifications**:- Bachelor's degree in business management, operations, or related field.
- 5+ years of experience in service revenue management, order processing, or a similar role.
**Additional / Preferred Qualifications**:- Proven experience in managing order backlogs and ensuring timely invoicing and fulfillment.
- Strong skills in team management, customer relationship management, and cross-functional collaboration.
- Excellent organizational and time management skills, with a focus on maximizing revenue.
- Deep knowledge of accounting and financial principles, as well as local regulations.
- Proficiency in order management systems, ERP software, and reporting tools.
**Physical & Environmental Requirements: (To be used majorly for manufacturing jobs.)**- None**Time Travel Needed**:- None

📌 Service Coordinator (Guadalajara)
🏢 Vertiv
📍 Guadalajara