**We are**:Wizeline, a global AI-native technology solutions provider, develops cutting-edge, **AI-powered** digital products and platforms.We partner with clients to leverage data and AI, accelerating market entry and driving business transformation.As a global community of innovators, we foster a culture of **growth, collaboration,**and **impact.
****With the right people and the right ideas, there's no limit to what we can achieve****Are you a fit?
**Sounds awesome, right?
Now, let's make sure you're a good fit for the role:**_ Key-responsibilities:_**- Design and operationalize a managed services delivery model for Marketing Operations (intake, routing, workflows, approvals)- Define and maintain a service catalog & taxonomy (e.g., small/medium/large assets, standard vs complex requests)- Build and manage a metrics framework (SLAs, throughput, turnaround time, utilization, rework, forecasting)- Translate delivery into service units enabling asset-based / subscription / pod-based pricing models- Support unit economics modeling (cost per asset, efficiency, scalability, profitability)- Design governance frameworks (SOPs, SLAs, prioritization rules, service definitions)- Optimize workflows and reduce friction through process standardization and tooling (Jira, Asana, etc.)- Pilot and scale managed-flow delivery models without disrupting ongoing operations- Provide visibility into demand, volume,



and capacity planning across global teams**_Must-have:_**- Strong experience in Managed Services / Service Delivery Models- Proven background in asset-based delivery / deliverables-driven environments (creative, marketing ops, production)- Experience designing service catalogs, SLAs, and measurable delivery frameworks- Solid understanding of content production / creative operations workflows- Experience building metrics, dashboards, and performance frameworks from scratch- Strong knowledge of workflow tools (Jira, Monday, Asana, Workfront, Airtable)- Experience in process design, workflow optimization, and operational scalability- Ability to translate operations into commercial models (price-per-asset, unit economics)- Strong analytical, documentation, and cross-functional collaboration skills- Experience working in regulated or complex environments**_Nice-to-have:_**- **AI Tooling Proficiency**: Leverage one or more AI tools to optimize and augment day-to-day work, including drafting, analysis, research, or process automation.Provide recommendations on effective AI use and identify opportunities to streamline workflows.
**What we offer**:- A High-Impact Environment- Commitment to Professional Development- Flexible and Collaborative Culture- Integral Opportunities- Vibrant Community- Total Rewards- _Specific benefits are determined by the employment type and location._Find out more about our culture here

📌 Senior Project Manager/Senior Managed Services (Guadalajara)
🏢 Wizeline
📍 Guadalajara