Customer Service Reps are at the forefront of a fast-paced strategic environment.Our customers require individuals who think strategically and plan ahead of rapidly changing situations while maintaining a positive team oriented attitude.Customer Service Reps must be organized, engaged with the team and a strong, results-driven, work ethic.
**What you'll be doing**:- Soliciting and acquiring daily, weekly, and monthly freight- Accurately booking orders and entering data in the system- Developing and maintaining strong customer relationships- Maintaining freight commitments using system tools- Communication with the customer on load changes, status updates, and late load notice.Document communication events.
- Track freight to proactively seek out issues that may cause late deliveries and ability to coordinate plans to swap to save on-time delivery.
- Quickly and effectively problem solve issues.
- Strong follow through and ability to frequently update customers on high profile loads.
- Ability to multi-task while maintaining organization.




- Update customers on availability of equipment.
- Escalate issues to management.
- Documentation of customer operating procedures**What we require**:- Requires strong phone and interpersonal skills- Excellent customer service and a pro-active mind set- Strong, results-driven, work ethic- Prior transportation experience preferred- Proficient understanding of Microsoft Excel, Word, Powerpoint, and Outlook- Demonstrated skill in management of large account relationships- Ability to de-escalate upset customers, understanding the process of listening, showing sympathy, offering solutions, and closure- Ability to communicate in detail and ability to recognize what detail is important to each specific customer**- Benefits**:- Christmas Bonus - 20 Days- Savings funds - 6%- Food coupons- Savings bank- SGMM- Punctuality bonus- Performance bonus

📌 Customer Service Representative (Santiago de Querétaro)
🏢 C.R. England
📍 Santiago de Querétaro