This is a hybrid role with 2 days a week in office requirement.We are seeking an experienced **Senior ManagerKey Responsibilities:Billing Operations Management:- Develop and execute the strategic vision for our billing operations, aligning with company growth objectives and customer needs.
- Direct end-to-end billing operations, including invoicing, billing adjustments, and invoicing reconciliation.
- Implement best practices for billing accuracy and timeliness, reducing billing errors and- discrepancies.
- Ensure adherence to company policies, accounting standards, and regulatory requirements.
- Ensure high standards of data integrity across all billing systemsPeople Management:- Lead and mentor a team of billing professionals, providing guidance, coaching, and- performance feedback.
- Foster a culture of accountability, collaboration, and continuous learning within the billing- team.
- Manage workload allocation, resource planning, and performance evaluations.System Expertise:- Utilize Salesforce (SFDC) & NetSuite (ERP) proficiency to optimize billing processes, enhance automation, and ensure data accuracy.
- Collaborate in designing, implementing, and optimizing billing system/ process.
- Direct training and support to team members on system functionalities and best practices.Financial Reporting and Analysis:- Generate accurate and timely billing flash, metrics, and analysis for management review.
- Monitor key billing performance indicators (KPIs) and trends, identifying opportunities for- improvement and risk mitigation on our mission control dashboard.
- Collaborate with Finance and other departments to reconcile billing accounts, resolve- discrepancies, and support audit requirements.




**Experience**:- Experience in developing and managing operational staff- Experience with using and/or implementing software- Experience with multi-location environments- Problem Solving - Attention to detail, eager to learn and develop new solutions, persistence in driving improvement, and process driven- Customer Service Orientation - Consistently meeting and anticipating the needs of internal customers, respecting others, and fostering positive working relationships- Ability to multitask and shift priorities as needed to meet deadlines- Strong analytical skills and attention to detail and accuracy- Effective verbal and written communication skills- Strong team building skillsQualifications:- Bachelor's degree in accounting, Finance, Business Administration, or related field.
- **8-12** years of progressive experience in accounts receivable management, preferably in a fast-paced environment.years of progressive experience in accounts receivable management, preferably in a fast-paced environment.
- Demonstrated expertise in Salesforce (SFDC), NetSuite (ERP), and HighRadius.
- Strong leadership skills with a proven ability to motivate, develop, and empower teams.
- Excellent communication (Verbal & Written), interpersonal, and problem-solving skills.
- Detail-oriented with a focus on accuracy, efficiency, and process improvement.
- Ability to thrive in a dynamic, evolving organization and drive change effectively.
- Analytical and logical approach to problem solving, leveraging Excel- Experience in implementing or optimizing billing processes and systems.
- English C1 - C2Preferred Qualifications:- Master's degree or professional certificationTipo de puesto: Tiempo completoSueldo: $70,****** - $90,****** al añoLugar de trabajo: Empleo presencial

📌 Senior Manager, Billing Operations (Guadalajara)
🏢 Finastra
📍 Guadalajara