PURPOSEThe Service Specialist I position is designed to be an integral part of the Operations Account Teams.This position focuses on providing level one support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams.In addition, the Service Specialist I position works closely with the customer facing teams and our carrier partners to execute the day-to-day operation as a highly transactional service team.ESSENTIAL DUTIES & RESPONSIBILITIES- Proving a high level of customer service by way of transactional services and clear communication- Assisting customer facing teams by using proper Salesforce macros, templates and flows.
- Improving on time management,



organization and planning skills- Consistent Monday-Friday work schedule- Communicate daily with both customer facing teams and customers via Salesforce tools- Work with scalable processes that enable the team to be efficient while providing a focused high level of customer serviceREQUIRED KNOWLEDGE/SKILLS/ABILITIES- Internal systems- Microsoft programs- Salesforce- Carrier relationships- Communications- Time Management- Relationship Management- Problem Resolution**QUALIFICATIONS**:- High School Diploma required- 1+ years' internal experiencePHYSICAL DEMANDS & WORK ENVIRONMENT**Work Environment**: Job is typically performed in a general office environment.

📌 Service Specialist I - Mex (Monterrey)
🏢 Wwex Group
📍 Monterrey