Trivelta builds the technology that powers modern, social-first gaming experiences.Through our proprietary sportsbook and casino engine, we enable partners to launch their own fully branded, legally compliant gaming products — combining real social interactions, predictive gameplay, and casino entertainment in one unified experience.
** The Customer Service Representative** is the first point of contact for our customers providing helpful, timely, and friendly support across multiple channels.We are looking of dedicated, empathetic and enthusiastic professionals with great communication skills and a passion for helping others.




** What You'll Do**- Provide accurate information about our products and services- Assist customers with troubleshooting and resolve issues effectively- Document customer interactions and maintain detailed records in our system- Collaborate with the team to improve service and customer satisfaction- Follow company procedures while delivering high-quality support**What You Bring**- Experience in customer service, call center, or office environments (preferred)- A client-first mindset with excellent verbal and written communication skills- Strong English proficiency... work is conducted in written and spoken English- Proficiency with computer systems and data entry**Why Join Us?
**Make a meaningful impact by supporting our customers and contributing to a positive team environment.We value initiative, professionalism, and a commitment to service excellence.Expected hours: No less than 40 per weekFlexible scheduling options- Day Shift- Night Shift- Overnight ShiftThis position is onsite at our Monterrey, MX.

📌 Customer Service Representative (Monterrey)
🏢 Trivelta
📍 Monterrey