**Responsibilities**:- Follow-up customers and machines- Improve customer relationship- Implementing the Customer Service strategy- Set up and grow the MSC in relation to spares, warranty and service- Service Contract negotiation up to an agreement- Active follow up on debtor accounts- Plan together with the Divisional Manager (service and parts turnover, personnel, investments, marketing budget, etc.)- Monitoring the local competition, price levels and economic development of customers- Coordinate common issues with the Divisional Manager and the Head of Customer Service from other SOGs in the MSC- Train and lead the Customer Service staff.
- Administrative and organizational duties within the assigned sales companies- Hiring and dismissal of Customer Service employees together with the DM and SOG.
- Train and coordinate training for Customer Service employees**Requirements**:**_ 1)_**_ _**_Education:_**- Completed technical or commercial education.
**2)**_Experience:_**- Experience in a similar position- Knowledge about the construction and maritime cranes market.
- Experience with cranes or similar machines in regard to maintenance.
**3)**_Special abilities/Skills:_**- Demonstrated initiative to visualize, organize, manage,



and complete projects in individual and group settings.
- Willingness to travel.
- Ability to work overtime as well as on weekends or on call duty.
- Self-motivated behaviour (specifically in stressful situations).
**_4) Additional requirements:_**- Must maintain a valid driver's license, and passport at all times.
- Ability to travel to the U.S. for business is a must (example: B1/B2 visa)**5)**_ Foreign Languages:_**- English language proficiency for understanding documentation and communication.
**_6) Location:_**- _ Mexico City and Queretaro._**One Passion.Many Opportunities.
****La empresa**:Liebherr es una empresa tecnológica familiar que no sólo es uno de los mayores fabricantes de maquinaria de construcción del mundo, sino que también ofrece productos y servicios de alta calidad y orientados al usuario en muchos otros campos.El Grupo emplea a unas ****** personas en más de 140 sociedades en todos los continentes.
**Ubicación**:Liebherr Mexico, S. de R.L. de C.V.German Centre - Avenida Santa Fe ************, Col. Lomas de Santa Fe**** México CityMéxico (MX)**Contacto**:Karla Valeria Rivera Cedeno**********

📌 Head Of Customer Service Maritime Cargo And Construction Technology (Xico)
🏢 Liebherr Mexico, De C.V.
📍 Xico