**About Sciens Logistics**Sciens Logistics is a global logistics provider specializing in time-critical, high-value supply chain solutions.We operate across air freight, ground, and freight forwarding with a commitment to precision, compliance, and client partnership.Our team is built on expertise, accountability, and a drive to deliver when it matters most.
**Open Shifts (Central Mexico Time)**We are hiring for three positions across the following shifts:**Shift 1** Mon | Tue | Thu | Fri | Sat: 14:30 to 22:30 Days Off: Wednesday and Sunday**Shift 2** Mon | Tue | Wed: 22:30 to 06:00 Sat: 06:00 to 14:30 Sun: 14:30 to 22:30 Days Off: Thursday and Friday**Shift 3** Wed: 14:30 to 22:30 Thu | Fri | Sat | Sun: 22:30 to 06:00 Days Off: Monday and Tuesday**Position Objective**To manage OBC HALO services end-to-end, from request intake to financial closure, ensuring rapid quotation turnaround, operational accuracy, cost control, and excellence in customer service, under the validation and supervision of the Team Leader.
**Scope and Responsibility**The position holder is responsible for the full shipment lifecycle:- Quotation- Customer service- Operational activation- Milestone tracking- Documentation and financial closure**Functions and Responsibilities****A.Quotation**- Analyze request details (pickup, delivery, weight, dimensions, dates)- Validate optimal airport and available routes- Evaluate critical timelines (OBC)- Perform structured cost and margin calculation- Issue quotation using the official template- Generate quote in system (CW)- Target response time: 5 minutes or less for urgent services- Target quote time: 15 minutes or less for urgent services**B.Customer Service**- Direct communication with domestic and international clients- Explanation of risks, transit times,



and disclaimers- Confirmation of itineraries and service conditions- Proactive updates throughout the service- Handling operational incidents**C.Activation and Operations**- Convert quote into shipment in CW- Coordinate with couriers and transport providers- Purchase itineraries and bookings (with Sr. validation when applicable)- Register service in OBC App- Send operational kickoff notification- Validate customs requirements per country**D.Operational Tracking**- Monitor and validate OBC App performance- Ensure complete evidence in App and internal systems**E.Financial Closure**- Validate vigente costs vs. quoted costs- Record additional charges and taxes- Collect supporting documents- Prepare billing information- Perform basic margin deviation analysis**Key Performance Indicators**- Average quotation turnaround time- Average margin per shipment- Percentage of services without incidents- Percentage of services with complete documentation- Customer satisfaction level**Internal and External Relationships**Internal: Sciens HALO Leader, Finance, OperationsExternal: Clients, Couriers, Airlines, Transport Providers, Customs Brokers**Required Profile****Education** Bachelor's degree in Logistics, International Trade, International Business, Industrial Engineering, or a related field.
**Experience**- Minimum of 2 years in freight forwarding, cargo agencies, OBC, and/or AOG operations- Experience in quoting and coordinating urgent air freight is highly desirable**Technical Knowledge**- IATA codes- Incoterms- Basic export and import processes- Logistics cost structure- Intermediate Excel- Logistics operating systems (CW preferred)- Intermediate English**Key Competencies**- High stress tolerance- Fast decision-making- Extreme attention to detail- Executive communication- Multitasking- 24/7 responsibility mindset- Structured thinking- Margin-oriented approach**Working Conditions**- Salary (payroll): $20,****** MXN gross- Office-based- Weekend and holiday availability required- Possible on-call duties- Constant high-pressure environmentPay: $20,****** per monthWork Location: In person

📌 Operations Executive Jr (Xico)
🏢 Sciens Logistics
📍 Xico