We are seeking a proactive and customer-focusedDesktop Support Engineerto join our IT support team inTlaxcala, Mexico.
In this role, you will provide technical support to end users, maintain desktop systems, troubleshoot hardware and software issues, and ensure the smooth operation of IT services in an enterprise environment.
Key ResponsibilitiesProvide onsite and remote technical support for desktops, laptops, printers, and peripheral devices.
Diagnose and resolve hardware, software, operating system, and network connectivity issues.
Install, configure, and maintain Windows ***** operating systems and enterprise applications.
AdministerMicrosoft 365 (Office 365)accounts, licenses, and Outlook support.
Support endpoint management usingMicrosoft IntuneandSCCM.
Perform device imaging, software deployment, patch management, and hardware replacements.
Manage incidents and service requests throughService Nowor a similar ITSM platform.




Configure and troubleshoot VPN connections and basic networking issues.
Maintain IT asset inventory and technical documentation.
Deliver excellent customer service while meeting SLA requirements.
Follow ITIL best practices for incident and service request management.
Required SkillsDesktop Support
Windows *****
Active Directory
Microsoft 365 / Office 365 Administration
SCCM
Service Now
Microsoft Outlook
VPN Support
Hardware & Software Troubleshooting
Printer & Peripheral Support
TCP/IP, DNS, DHCP
Remote Support Tools
Preferred Qualifications2+ years of Desktop Support or IT Support experience.
Strong troubleshooting, communication, and customer service skills.
Ability to work independently and collaboratively in a team environment.

📌 Desktop Support Engineer (Tlaxcala)
🏢 Sharp Brains
📍 Tlaxcala