**Deliverect**
As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.
**Omnichannel Innovation**
Our omnichannel solution serves as the driving force behind order management for fast-paced operations, providing seamless experiences for businesses and their customers. With real-time insights and analytics, our versatile and adaptable solution caters to businesses of all sizes in the hospitality and Q-commerce industry, spanning restaurants, delivery services, grocery stores, and more. With Deliverect, businesses don't just survive; they thrive in an ever-changing global landscape.
**Unlocking Benefits**
Our meticulously crafted solutions provide a multitude of benefits:
**_Growing Sales:_** Acting as a catalyst, we propel businesses to expand their customer base, accelerating order processing and improving order delivery times.
**_Optimised Operations:_** As specialists in fine-tuning business operations, we elevate overall efficiency while concurrently reducing operational costs.
**_Elevated Customer Satisfaction:_** Deliverect supports businesses in offering customers faster delivery times and a seamless ordering experience, ensuring unparalleled customer satisfaction.
**Dynamic Team and Values**
Embarking on our global expansion journey across strategic hubs in Europe, North America, South America, Oceania, Asia, and the Middle East, Deliverect is fuelled by ambition and mutual respect. Our tight-knit team thrives on continuous enhancements and personal growth.




Guided by unwavering values of ownership, collaboration, and learning, we provide individuals with an environment to conquer challenges and build determination. Our culture is deeply rooted in our growth story, originating from our Belgian startup roots. From our humble beginnings, we defied all odds in unity, transforming into a integral force in the tech industry. We leave a positive impact on our customers and the individuals we serve, creating a lasting legacy in our collective journey.
**Department Focus**
At Deliverect, our Customer Experience team is the vital force propelling our customers towards unparalleled success. Envision us as the beating heart, offering tailored guidance and around-the-clock support to businesses of all sizes, ensuring they can fully harness the potential of our suite of products and thrive in their endeavours. With a customer-centric mindset deeply rooted in industry expertise, our global team passionately advocates for the needs and desires of our users.
We're not just a team; we're facilitators of continuous improvement, scaling successful business outcomes worldwide. Our diverse team proudly upholds the customer-focused values that define Deliverect. Our unwavering commitment to tailored support ensures that businesses have the assistance they need precisely when they need it.
As the central point of feedback,



we continuously demonstrate our department's unyielding dedication to enabling customer success. We seamlessly combine a personalised touch with our industry-leading technology, creating a harmonious blend that sets us apart. Our goal? To be the driving force behind our customers' triumphs, proving that exceptional customer experience is not just a service but a fundamental part of the Deliverect journey.
**Your Impact**
As a Technical Support Specialist at Deliverect, you are the linchpin in our mission to empower restaurants and food service providers by ensuring our software seamlessly integrates with their operational needs. You will be the beacon that guides our customers through technical complexities, enabling swift resolutions to any challenges they encounter with their point of sale (POS) systems. This ensures uninterrupted connectivity with our partners, allowing our customers to excel in their business operations.
You will serve as the crucial link between Deliverect and our customers, offering both reactive and proactive technical support. By resolving tickets efficiently and providing anticipatory solutions, you ensure our customers' business success. We are committed to equipping you with an in-depth understanding of our products and fostering a learning environment that is as eager to teach as you are to learn.
Through our various support channels, communication is at the heart of your role, keeping close contact with customers as well as with internal teams. Your ability to convey solutions clearly and collaborate effectively will not only solve immediate problems but also contribute to the continuous enhancement of our customer experience at Deliverect.
**A Typical Day**:
- Prioritize and Organize your tasks using advanced project

📌 Technical Support Agent L (Ciudad de México)
🏢 Deliverect
📍 Ciudad de México