**Location**
- Monterrey, Mexico
**Job ID**
-
**Category**
- Human Resources
**Are you an expert in HR and enjoy costumer service?**:
Be part of our extraordinary and thriving team, sharing your talent and improvement thinking to guaranty the quality and timeliness of the information we handle for entire organizations in Americas region.
**Core Responsibilities**:
Lead the Americas team, responsible for Recruitment Support and Employee Master Data. The team supports and works in close collaboration with Talent and PCC teams.
- Resolves any process related challenges and issues across full scope of the Employee Master Data team (EMD) and Recruitment Support Team (RS).
- Drives and coordinates regionally global EMD and RS related projects and daily activities within the team’s involvement to warranty we align with high quality operations and improvements solutions.
- Drives Partnership Cooperates with other BSO sites globally and with Business Process Improvement team.
- Regional execution and support of the strategic framework of the EMD And RS processes.
- Take operational decisions about segregation of responsibilities based on scalable models and base on transactional data analysis.
- Supports audits and data controls ensuring data compliance.
- Coordinates and drives the activities of EMD and RS Specialists, which are focused on project outside of the daily operations.
- Maintain strong and positive relationship with internal partners.
- Ensures visibility and regular status check on the project initiatives in team.
- Challenges the process and identifies areas for improvement with aim to achieve maximum effectivity and precision of the data input process and the recruitment process steps related to the team.




- Uses and implements standard processes from within own defined country scope across further AMS areas under the team’s responsibilities.
- Supports Employee Services Senior Manager in coordination, performance management and common team direction.
- People leader activities, as one on one sessions, feedback, and development programs observing and mentoring. Strong leadership skills are needed.
**Play your part in our team succeeding.**:
The Employee Services team is part of the LEGO Business Service Operations (BSO), which is a shared service center delivering HR and Finance services to the entire LEGO Group from 3 locations: Monterrey, Kladno and Singapore. The purpose of the BSO is to create an effective and efficient platform for growth to support our strategy. As part of the organization, you will be working in a top professional environment where the focus is on quality, learning and collaboration.
Employee Master Data - processing and ensuring the correct data and quality of new hires and employees, while adhering to the policies and working closely with different collaborators such as hiring leaders, Talent, and PO&D.;
**Do you have what it takes?**:
- 7 years of experience in HR and Continues Improvement coordination fields, mainly related to Employee Master Data and Recruitment processes.
- Bachelor ́s or master’s degree or equivalent experience.
- Technical Certification is a plus (Data Analysis related)
- Proactive and takes initiative.




- Responsible and with a solid sense of ownership.
- Great attention to detail and analytical skills.
- People management and motivation skills.
- Able to communicate to all levels of the organization (written/spoken).
- Negotiation skills even with partners and direct reports.
- Presentation skills is a must.
- Teammate with customer centric focus
- Process improvement experience is a must.
- MS Excel on advanced level.
- Knowledge of SAP, Workday or any other HR system.
**Join the integral LEGO® team**:
**What’s in it for you? Here are some of what to expect**:
- ** Family Care Leave - **We offer enhanced paid leave options for those important times.
- ** Insurances - **All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- ** Wellness** - We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based.
- ** Colleague** **Discount** - We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
- ** Bonus **- We do our best work to succeed together. When goals are reached, you’ll be rewarded through our global bonus scheme.
- ** Your workplace - **Our offices will be your primary workplace with flexibility to work from home during your working week. Your People Leader will discuss the principles of our hybrid work model, role eligibility and frequency with you.
- Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued, and they belong.
The LEGO Group is proud to be an e

📌 Employee Services Manager (Monterrey)
🏢 Lego
📍 Monterrey