About HireRight:
Overview:
**Role Purpose**:
**Responsibilities**:
**Must be fully bilingual in English & Spanish.**
**Responsibilities**:
- Manages of a portfolio of clients, monitor, and ensure the timely recovery of the accounts receivable (AR) according to our policies.
- Analyze, review, and determine the root cause of a collection issue and build relationship with internal and external stakeholders
- Reports any significant past due in the AR and/or any situation that could have an impact on collections.
- Provide constant update of account status.
- Resolve SalesForce queue and general inbox customer inquiries
- Notate all actions in the accounting system
- Prioritize daily tasks and collection actions to ensure the decrease of the past due balances on assigned customers’ accounts
- Conducts balances and AR reconciliations with Customers in accordance with the corresponding credit policies.
- Explain standard accounts receivable related policies and procedures to internal and external stakeholders
- Access, understand, and utilize detailed and summary level collection reports
- Perform other duties as assigned or required in a positive manner
Qualifications:
**Education**:
- High school diploma or equivalent required
- College degree preferred
**Experience**:
- High/proficient written and verbal communication skills in English
- Highly organized, detail-oriented, and great follow-up and follow-through skills




- Solution oriented with a sense of urgency
- Strong computer skills
- Intermediate knowledge in Excel
- Ability to thrive in a face-paced environment with quickly changing business needs
- Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments
- Strong confidentiality standards
- Customer service-related experience is an advantage
- B2B Collections experience is highly preferred
- SalesForce experience is an advantage
- Experience in Shared Service Center environment is an advantage
- Ability to work effectively in a multi-national, matrix organization
**Please submit your resume in English.**
What do we offer:
Additional Benefits Include:
- Christmas Bonus
- Additional Holidays: Holy Thursday & Friday, Mother’s Day, Day of the Dead, Virgin of Guadalupe.
- Food Voucher + Restaurante Tickets
- Saving Fund
- Generous Vacation Program
- Monthly Teleworking support
- Insurance for major medical expenses
- Generous Referral Program
- Professional Growth**HireRight, LLC is an Equal Opportunity Employer**
**Minorities / Females / Veterans / Disabilities**
**_
HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee._

📌 Credit & Collections Analyst - Hybrid (Guadalajara)
🏢 Hireright
📍 Guadalajara