Avanciers is a hiring Microsoft Dynamics Product Support Engineer in Mexico City, Mexico. one of our Fortune 500 clients. This is a Full time with the client. Benefits will be covered by the client.
Microsoft Dynamics Product Support Engineer
Mexico City, Mexico
fulltime
**Key Responsibilities**:
- Ability to take Technical/Functional leadership in one specific product or area of business processes.
- Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.
- Drive the communication with the customer to ensure the customer has confidence on problem resolution
- Define and understand the customer issue by creating adequate reproduction scenarios.
- Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
- Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue
- Collaborate with cross-group peers both proactively and reactively.
- Produce quality documentation.
INDMEX
Tipo de puesto: Jornada completa
Horario:
- Turno de 8 horas
Lugar de trabajo: Empleo presencial

📌 Microsoft Dynamics Product Support Engineer (Tláhuac)
🏢 Avanciers
📍 Tláhuac