Life at Nissan encompasses everything that inspires both the quality of our vehicles and the quality of our people. Company-wide, you'll find fast learners and self-starting engines as well as people who are quick to embrace change and take an idea into overdrive. At Nissan, minds race. Imagination gets a green light. Each opportunity is the fuel that drives an idea from inspiration to real-life.
**Job Summary**
**Job Functions**
- Coordinate multiple business users on submitted incidents and working them to resolution keeping service levels maintained.
- Propose solutions and keep track of server health and mitigate issues that arise. Engaging other business units or vendors as required.
- Manage submitted requests for new Mailboxes, Distribution Lists, and accounts and approve/reject accordingly.
- Lead project based meetings as required.
- Coordinate mailbox migrations to O365.
- Provide Level 2 and Level 3 support for escalated issues.
- Scope: 30,000+ Exchange mailboxes within multiple countries in the region
**Minimum Qualifications**
- Ability to manage incidents as they occur by working with multiple third party vendors to ensure maintenance and support is carried out effectively among all parties.
- Qualified IS Specialist must acquire all of the four skills listed below: analytical, technical, managerial, and interpersonal.
- Analytical skills to understand the organization and its functions, and identify opportunities, as well as the ability to analyze problems, and find the root cause.
- Management skills to manage projects, resources, risk, and change.




- Interpersonal skills to work with end users as well as with other analysts, programmers, and other systems professionals in a culturally diverse environment.
- Possess excellent problem solving skills. The IS Specialist must have technical skills and the ability to understand technical systematic issues and communicate issues effectively to management and peers.
- Excellent communication skills that promote the establishment of partnerships with service providers
- Ability to implement approved actions and workarounds with vendors while minimizing risk.
- Possess in-depth knowledge and experience in:
- Office 365 platform including, Teams, Exchange Online, Azure AD Connect, Hybrid Configurations and mailbox migration to O365
- Administering an Exchange environment with 30000+ mailboxes
- Troubleshooting and administration of multiple versions of Exchange
- Troubleshooting and administration Lync 2013, Skype for Business and Teams
- Troubleshooting and administration of Active Directory and Azure AD
- Excellent communication ability across technical and non-technical users
- Ability to work with multiple technical and non-technical teams across the company
- Create and maintain technical documentation
**Experience**:




- 10 years of overall IS/IT experience with at least 7 years of **hands-on** supporting a large Exchange 2013/2016 server environment
- 7+ years' experience in working with multi-vendor technology teams
- Experience with mail gateways such as Proofpoint is a plus
- In depth knowledge of the utilization of PowerShell is a plus
- Familiarity with various programming / scripting languages, operating systems, and computer hardware platforms
- Nice to have: experience working cross culturally
**Education**:
- Bachelor's degree or technical equivalent. Advanced technical degree a plus.
**Computer Skills**:
- Possess in-depth knowledge in area of applied specialty and broad knowledge of competing technologies and/or methodologies.
- Microsoft Office (Word, Excel, PowerPoint)
- Microsoft Visio
**Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.**
**Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.**
Mexico City Mexico

📌 Information Systems Sr Specialist (Iztapalapa)
🏢 Nissan
📍 Iztapalapa