**Summary**:
This role is responsible for providing functional and therapeutic area/brand expertise to support responses to sophisticated and highly complex escalated medical enquiries, and other medical information activities such as creation and quality review of other MI documents.
**About the Role**:
**Key Responsibilities**:
- Delivery of MI services for assigned TA(s), Customer Group(s) or brands
- Provide timely and quality responses to medical enquiries (focus on priority/launch brands). Ensure adherence to KPIs with regard to timeliness, and meet the criteria in quality reviews conducted by management
- Write or review MI deliverables to ensure they meet quality requirements -scientifically balanced and evidence-based, adhere to topic/key messages, language and grammar are accurate, regulatory/safety/legal aspects are considered
- Provide input into MI Service processes and standards to ensure optimal efficiency and productivity
- Lead the generation of reports for stakeholders on enquiry metrics and insights
- Support services for Regional or Country MI teams
- Delivery of complex and highly sophisticated MI services
- Write (or review) sophisticated or highly complex MI services which require the experience and expertise of a Senior MI Manager. This can include services with a mixed model, with the Senior MI Manager working alongside the MI Manager
**Minimum Requirements**:
- B.A.



healthcare professional degree or degree in a healthcare-related field with desirable advanced degree (PhD, PharmD, MD) in life science/healthcare
- Minimum 3 years’ experience in Medical Information/Communications in the Pharmaceutical Industry (or related Medical Affairs role)
- Experience with reviewing medical/clinical content and providing constructive feedback. Extensive knowledge of information resources and the effective/efficient use of them. Solid understanding of medical concepts and the implications on a broader scale in the Pharmaceutical industry (regulatory, PV, legal, commercial, drug development, etc.)
- Strong client focus. Strong cross-functional skills and proven experience in collaboration with other departments/groups
- Excellent interpersonal communication and presentations skills
- Demonstrated innovative thinking and solution-oriented problem solving skills
- Ability to manage work output within given timelines
Division
Operations
Business Unit
CTS
Location
Mexico
Site
INSURGENTES
Company / Legal Entity
MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.
Functional Area
Research & Development
Job Type
Full time
Employment Type
Regular
Shift Work
No
**Accessibility and accommodation**:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

📌 Senior Medical Information Manager Ii (Baja California Sur)
🏢 Novartis
📍 Baja California Sur